The Retreat

Avoid at all costs.
Google won't let me upload the pictures of the acrylic nails that I was left with.
After having perfect acrylic nails done at another salon, I came here to have them infilled where the nail technician proceeded to ruin them.
Each nail is wonky, and each nail on the right hand is a completely different shape to the corresponding nail on the left hand.
The nails are bumpy and thick and I cannot wait to have them removed.
I politely paid so as not to upset the therapist or cause a drama, but immediately called the retreat once I'd left.
I was refused a refund and told that I could go back and they would fix them. Unfortunately they did not have any appointments with a different technician for me to have them re-done before the weekend.
It is important to me that I am comfortable this weekend as I am attending an event. I am embarrassed to have these nails on, it looks like a four year old has done them.
I am now having to pay £40 to have them soaked off and completely re-applied this evening at a different salon.
After emailing the retreat with pictures of their terrible workmanship and politely asking them for a refund before posting any reviews, they still refused to refund me £20.
Their business must really be struggling.
Steer clear of having your nails done here.

Visited for afternoon tea,gr8 value for money,food lovely and staff very friendly,will book again 😀

We were gifted an afternoon tea, a Christmas present from Karen's daughter, & Leek was a nice place to visit.
The venue is a smart re modelling of the Jester , an old roadside pub.
The tearoom is a cosy place seating twenty plus , the welcome was warm & professional, the service was friendly & slick from start to finish.
The tea was hot & strong, Karen only drinks hot water & milk which was brought , as well as an unexpected glass of fizz...
A selection of sandwiches , warm quiche , cakes & scones was delicious.
A very pleasant hour with my wife was taken & extra tea declined because I was full.
This bistro is highly recommended & will be revisited.

We had a lovely day today with a yummy afternoon tea, followed by a hand/arm massage while sitting in the conservatory listening to the rain falling on the roof and relaxing music while in the rocker chairs. So relaxing! And the staff were so nice and friendly too. Thanks for a lovely day

The cafe does a really nice hot breakfast. It's also relaxed and cosy. A great place to unwind

From the minute I walked in - I loved this place! It has a real country feel.
The staff were really walm and welcoming.
I’ve had a mini pamper session and booked a relaxation package. It was perfect and just what I needed. I feel super relaxed! Olivia the therapist was great. I didn’t have a full afternoon tea ( my own choice ) but enjoyed my complimentary coffee! I would definitely return and recommend to others.

The food is lovely and the staff go out of their way to provide everything you want...such a pleasure to visit ..

A fabulous place to visit, the staff are lovely and you are treated like you're one of the family. Huge range of beauty treatments & the place smells beautiful, makes you feel relaxed as soon as you
walk through the door. Gorgeous food at the Bistro, lots of gluten free too! Had Christmas dinner here many times & it is always lovely & nothing is too much trouble. Highly recommend this place for beauty & the Bistro. A great place to spend a few hours, or a half of full Spa day. Great parking available too. I love this place, feels like a second home. Thank you The Retreat! xx