Vanessa Jassogne Beauty
78B Carolgate, Retford DN22 6EF, United Kingdom
4.8
25 reviews
8 comments
83C5+26 Retford, United Kingdom
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Monday: Close
Tuesday: 9–15
Wedneasday: 9–19
Thursday: 9–18
Friday: 9–16
Saturday: 9–13
Sunday: Close
Tuesday: 9–15
Wedneasday: 9–19
Thursday: 9–18
Friday: 9–16
Saturday: 9–13
Sunday: Close
The salon itself is perfection, bright and elegant with a friendly warm environment.
Proud to say I will be a life long customer and happy to support such wonderful people with such amazing talent.
I'd visited the salon a couple of times and never had to complain about conduct or service. I'm certainly not the type of person to complain but the way in which I was villainised and insulted via a public forum calls for a formal complaint. Soon after the conversation they posted a "cancellation reminder" on FB in which the content was both unprofessional and ill-informed. To top it off, at the end of their post they used the f*** o** emoji. It is quite shocking because even if they felt I was rude on the phone (they inferred this in their post) that it advocates such profanity. Imagine, if they did this in person... I mean they wouldn't be presenting themselves in the best light but because it's behind a screen, they think they can get away with it. I'm sure in their lifetime they've dealt with "rudeness", to which I know I wasn't, to think that this is how they deal with "difficult" situations.
I used to work in retail for years and I dealt with various customers' complaints and I was taught that reacting with malice was not the way forward. Sometimes a sympathetic "sorry but you've lost your deposit, shall we try rearrange for a time when you feel better?" would have sufficed but they seemed very disgruntled that I had to cancel before my appointment without 72 hours notice. I couldn't help falling ill the night before... They need to realise that people are behind customers and sometimes a bit of compassion goes a long way. I will safely say, I'll never return to this establishment and I feel their unprofessional online conduct needs to be addressed. I actually don't mind losing the disposit - but won't I can't tolerate is unnecessary unprofessional conduct.
I found their fb post almost slanderous and to go that fair rather than just call me back and have a conversation speaks volumes about their business. To post defamatory content about your customer (well ex-customer) tells your current clinetelle and potentially future customers more about your ethos than it does my inability to, quote your post "understand your policy".
Even if they were met with, which I know I wasn't, to think that this is how they deal with something challenging. Their reaction simply represents them and their business. Swearing is an absolute no, no. I didn't swear at your member of staff so I don't feel customers (ex-customers) deserve that kind of treatment.
I always look forward to my fortnightly appointments and a catch up with the girls and the most random conversations ever which is so refreshing to walk into a salon/clinic and laugh and relax the entire time.
They really are the most amazing team and will always go the extra mile to give you exactly what you want and fit you in. You will not look back 💖💖