The Norfolk Beauty Rooms

Enjoyed a wonderful couple's massage at Norfolk Beauty Rooms. Staff were very polite and professional. I felt comfortable, relaxed and had an excellent massage, thank you!

Had booked a facial service with Norfolk beauty rooms. Unfortunately missed attending the appointment due to an unavoidable situation at home(have a 1 year old). I called 30 min later to my appointment time but they were extremely unaccommodating and enforced their policy of no show and charged me the full fee.

Yes legally you are right in doing so, but extremely unethical and unfair to your customers that you did not want to do any accommodations at a later point. It was flat no, these small things are the ones that differentiate a business creating great customer experiences to the ones that do not.

All the very best and I hope you feel very proud of yourselves!

In response to your reply: And as a business owner you think you have no moral responsibility/obligation to balance protecting your staff with a bit more compassion to your customers?? There is numerous ways you could have done this by giving me an alternative off peak appointment at your convenience to make up!? You are rather comfortable leaching off your customers throwing your contract at their face in other words saying - It is your fault, you pay for consequence! Anyway my bad to have chosen to support a local small business expecting a service. Good luck!

Had a dermalogica pro60 facial with Hannah and it was great, she was very knowledgeable and did a great treatment, it was relaxing and my skin felt and looked great afterwards. You can tell they all know what they're doing and are all very friendly and welcoming when you walk in, would definitely recommend!

I had an eyelash tint and eyebrow shape and tint with Helen several weeks ago, and am extremely satisfied with the results. Helen was friendly and informative during the session, and the colour is very natural and long lasting.
100% recommended, and great value too!

I’ve been a regular client of Lisa’s for a while now and I can’t recommend her highly enough. While providing consistently excellent service she also manages to make waxing (something which can really spoil your morning, I used to dread it) an unbelievably lovely experience.
I always feel completely comfortable and her attention to detail - from prep and treatment to aftercare and maintenance - is fantastic.
Thank you Lisa, as always, and see you soon!

I go to Chloe (Titch) all the time! I’ve been to a handful of nail techs and Chloe is not only the best but the most lovely 💖

Spent a wonderful morning here being relaxed and pampered by the lovely Sarah. Reflexology and a Facial. Professional relaxing and experienced. As a therapist myself im not easily pleased but Sarah is extremely knowledgeable and experienced. Am definitely making this a regular treat. Thank you x

A wonderful relaxing full body massage from Hannah. I was made to feel very relaxed and comfortable. I will certainly be coming back and will recommend!