I booked in November 2022 to have my eyebrows done in August 2023 and paid a £70 deposit. Unfortunately, due to personal circumstances I had to cancel in December (8 months in advance). In the Terms and Conditions it states deposits are non-refundable but I thought this only applied to cancellations within 48hrs. I emailed Oliver who told me the deposit is non-refundable and theres nothing he can do.
I understand cancellation policies for 24/48hr but to not refund a deposit for a cancellation 8 months in advance is very poor, based on how difficult it is to get a booking, there's no doubt the slot would have been filled by someone else.
From the pictures, he is obviously very good at what he does. However, it is a shame that in my case profits came before good customer service.
DEPOSITS ARE NON-REFUNDABLE
I booked in November 2022 to have my eyebrows done in August 2023 and paid a £70 deposit. Unfortunately, due to personal circumstances I had to cancel in December (8 months in advance). In the Terms and Conditions it states deposits are non-refundable but I thought this only applied to cancellations within 48hrs. I emailed Oliver who told me the deposit is non-refundable and theres nothing he can do.
I understand cancellation policies for 24/48hr but to not refund a deposit for a cancellation 8 months in advance is very poor, based on how difficult it is to get a booking, there's no doubt the slot would have been filled by someone else.
From the pictures, he is obviously very good at what he does. However, it is a shame that in my case profits came before good customer service.