Studio 9 Advance Treatments

I have been going to studio 9 for a year so have my eye brows waxed and tinted and always had a fab experience. However last week I went and the lady who normally does my treatment was off so the owner done my treatment instead.

I was left with half an eyebrow missing, and when I complained she denied fault claiming I was bolding!!

No apology nothing... i won't be returning.

I've not used the services in the new premises yet, but as a past customer I can truly say that the services I recieved have always been of the utmost professionalism each and every time. I have always found they're prices reasonable along with very immaculate premises to visit. The staff are friendly and truly look after there customers. To add, the staff are very experienced in they're line of work and will always go above and beyond to satisfy there customers. Very refreshing to see such expertise within a business today. I highly recommend that if you require such services as this business has to offer, then I would definitely recommend a visit to studio9 advance treatments in Tredegar and Caerphilly.

Had my eyebrows topped up yesterday in the Caerphilly shop (micro blading) absolutely love them, different member of staff did them this time, sorry didn't get her name, but she did a fantastic pain free job, wouldn't go anywhere else and would recommend them

I booked in with Kirsty to remove a facial thread vein. Lynette was very welcoming on arrival into a smart, clean, modern environment. Kirsty was very professional explaining the procedure, giving me all options, making me feel at ease. After completing the relevant paperwork the process was completed within 5 minutes. It was painful but bearable and the difference afterwards was unbelievable. I arrived with red lines on my nose and left with none. Thank you both. 5*

Great service friendly staff, does tattoo removal, hair removal, fat freezing, wart removal and loads of other advance treatments. Great value for money. The shop has moved a few doors down,

Absolutely Disgusting customer service and treatment ! I turned up to my appointment to have eyebrows micro bladed at 10.30am. I waited 40 mins for treatment to start! Because they were to busy ringing other customers and trying to find their dog. I paid for micro blading, to be told my skin wasn’t suitable … even though iv had them done for years. So the woman went ahead with powder brows because it was quicker for her to do ! I wanted micro blading not powder brows ! Thought I’d try out this place because my lady who previously done mine has fallen very ill, and unable to carry on with business. Then came the rudeness and insults one being , are you from ely? I stated no. Then was you wear loads of make up… followed by is it Estée Lauder foundation you wear? Because it drys out your skin. Oh your skin is very dry and tough! No wonder we can see wrinkles! I’m 31 years old mind ! Then moaned for 45 mins of treatment of how she had to keep going over my brows because they kept bleeding, and moaned of how long they took the whole treatment! Then finished, to be told to pay upfront fee of £59 for top up the excuse was just to make sure you come back because no one else does ….! Now I know why I have 2 very wonky eyebrows! And red was the colour she had used on me not dark brown! Very angry and upset of how the treatment went and how my brows look ! And how I was spoken too ! Luckily Iv had a refund from groupon! Now they owe me £59! I’m going to wales online to show them they have ruined my brows in the colour red !!! May aswell ask my daughter to draw them in red pen look soo bad. Pictures available if you would like to see ! Avoid this shambles at all
Costs !

I was recently bought a groupon voucher and called studio 9 to book in. I spoke to Kirsty who was massively helpful; talked me through the process and what to expect.
When talking about my personal circumstances, I’m not able to progress with the treatment but was made aware of why, and what I could do in the future in order to progress.
Even talked me through how to get a refund from Groupon 😊 when I’m able, will definitely be getting back in touch with Studio 9; seemed to care about getting things right and making sure I’d be comfortable. Couldn’t ask for more!

Extremely professional staff. Staff were very efficient with my treatments. I was very nervous about having botox staff gave me lots of information and took time with person centred approach. I am very pleased with my results and would recommend this place to everyone outstanding aftercare will definitely be back. Thank you studio 9 for giving me my confidence back.