Sanctuary Guesthouse

Booked for my girlfriends birthday a few months ago last minute on a whim - one of best decisions I have made! My girlfriend had a great time the service was first rate, the rooms were spacious and the atmosphere of the hotel was really welcoming. We will be going again and I would definitely recommend it anyone looking for somewhere to stay for a special occasion.

I totally agree with Mohammad sajad. We stayed in the sanctuary guesthouse and i would say it was the only reason to spoil our long awaited holiday. It was a very substandard and a poorly maintained accommodation. The property was very dirty and bed sheets, pillows infact everything was stinking and we couldn’t sleep properly after a long tiring journey. The drains were blocked and we were unable to take shower properly too. There were no bin bags in the toilet bins. The fridge was smelly and the bread and jam were past due date. In a nutshell the property was awful. The owner was very rude on chat and tried to make false excuses to keep the deposit money. Extremely unprofessional and unethical behaviour she showed. I wouldn’t recommend this place to anyone. Not worth living.

My name is Muhammad Sajjad and I stayed at your property with my family. So stop fabricating stuff about my name not being actual. You have kept our deposit money by using these false excuses. No big deal!!
But the fact remains that your property was substandard and very poor service. Which is evident from your defensive behaviour. If your property didn't have any issues then why would you offer alternative accommodation or even willing to come to the property to clean up the mess.
Then you tried your best to stop us from reviewing your property. Very unprofessional. Then on top of all this you try to through personal comments, very shameful and childish.
Your guesthouse is not worthy of anyone’s stay, a fact!!

My family and I had a great weekend at sanctuary guesthouse, very clean, tidy and spacious. Nichola was a great host, she informed us of some places to visit and some place to eat out. Would recommend sanctuary guesthouse.

Very poorly maintained property, the condition was below standard expected. The walls had holes in them and poorly fixed, the floors were dirty and the smell in the property was awful. The sheets had hair and stains on them. The living room had old carpet. The kitchen had a stench in it and also the tiny backyard was full of rubbish and flies.
See pictures click on Photos, they don't lie!
The Guesthouse is in a run down residential area on a busy road and all you can hear is cars driving past and the fumes come into the window because you are right on the street if it weren't for the pavement. You would have to keep the windows closed to stop car exhaust fumes from coming in.
The reviews are misleading on various sites, unless you don't mind renting just to sleep at night, even then the sheets are not clean.
Not top quality but poorly maintained and you are mislead into thinking its something its not.
Its a cheap property but they try to manipulate the reviews!
Better off staying somewhere more clean and safe.
The wood in the floor on the doorway and parts of the upper stairs are a trip hazard.
The windows that did work and open was right on the road and the car fumes was disgusting, the curtain rails fall off.

The accommodation was sub-standard and it was located in a sub-standard area. I arrived in a group of 6 adults and 3 children. We were so disappointed with the standard we drove home 250 miles after staying there for no more than an hour. My 12 year old step-son described it accurately as a council house in a run-down area of town. I would describe it as cheap and uncheerful. The landlady Nichola has refused to refund us our booking cost of £688. She requested a £100 damages deposit 24 hours before we arrived which I paid. She has not even refunded me the £100 in spite of the fact there were no damages. I have texted her half a dozen times but she doesn’t reply to my texts. I find most of the reviews giving it 5 out of 5 to be very misleading and misrepresentative. The latest few reviews giving it 1 out of 5 are spot on. I will never use Booking.com again as I do not believe the authenticity of all of the reviews giving it very high ratings. She did offer to buy some new pillows and meet us at the property after we arrived but we were so unhappy with the accommodation we declined and returned home. Very, very disappointing and misleading.

The property was in a very run down area right on a busy main road with limited parking. The entrance was really dirty looking and smelled. The lounge was tiny, not big enough for our family and looked dirty. There was no where to sit and eat except a tiny folded table, you couldn't swing a cat inside!
The beds and pillows smelled really bad and the bedrooms were substandard in fact the whole place was substandard, I cannot believe any of the reviews. I wouldn't recommend any family to stay there, it was worse than dire. My family refused to stay even one night.

Very misleading advert and she really needs a reality check and advertise her property accordingly. Very rude on the phone and tried to prove her point that she had good reviews and her property was good. In reality it is a very poorly maintained house in a poor area. Her pics are not accurate. We had to come back the same day after a very long drive (250 miles one way) with an 85 year old mother. She is deluded and thinks that her property is good and I am afraid that it is not. Argued on the phone and insisted that we would come back and offered a new pillows, if I was her I would have had them in place before anyone arrives. Please please please don’t bother to reply and write a poem here, all you gonna do it to prove your point which is absolutely pointless.