Hope 2 Cycle
878 Wimborne Rd, Moordown, Bournemouth BH9 2DR, United Kingdom
Q43F+6G Bournemouth, United Kingdom
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I bought a bike for my nephew when he visits, on his first use the brakes went.
I have tried calling, texting for months and even turning up at the shop. My voicemails, calls and texts have all been ignored. Iv tried returning to the shop but it never seems to open during it’s listed opening times and I don’t have the time or energy to keep putting the seats down, wrestling the bike into the car only to find nobody at the shop and no way of contacting anyone.
I eventually gave up as Im busy and it’s ridiculous to keep trying to contact someone who is clearly ignoring you. Finally today I went to a local reputable shop to get the brakes repaired and they were shocked that I was sold the bike not just because of the badly worn brakes but for other serious issues. They recommend I contact trading standards as the bike is unsafe and shouldnt have been sold. Luckily I had taken a lot of pictures on the day I got it and have evidence to show them.
I don’t like to write bad reviews but in view of the fact they sold a child’s bike to me on this unsafe state I felt it was necessary to share this experience in hopes of saving anyone else the time and money and potentially dangerous experience.
Great place, the guys are so helpful. Took along a few bikes for donation which were received gratefully. Also took out Tandem in for repair. Tim could not have been more helpful, good communication and very reasonable. Couldn't recommend these guys more.....lots of bikes for sale that have been donated, refurbished. Service excellent and nothing too much trouble. Thanks Julian
People making comments that they're only interested in posh bikes is utter lunacy as they've a large selection of very affordable bikes and I've seen them go out of their way to ensure that they could help customers on very limited budgets keep their bikes on the road.