We took Alphas homecare central heating boiler etc cover out in January 2019. Top cover £25. About a week ago Nov 2019 my boiler started playing up, so i gave Alpha Therm a call. The guy i spoke to was'nt really interested in what i was telling him, and then proceeded to tell me that he was sure it was the thermostat and not the boiler and because the thermostat was'nt fitted by Alpha if an engineer comes out they would charge me a £70 call out charge and would have to give him my debit card details so they could take that money from my account and if it was'nt the thermostat it would go back into my account immediately, i had no choice. He also advised me to get someone else out to check the thermostat. I did this at extra cost to myself only for the eletrician to tell me it was 100% the boiler. An engineer from Alpha came round a couple of days later, i explained what was happening with the boiler and without even looking at it he new what was wrong, what a surprise it was the boiler. I've phoned Alpha three times since and seven days later i am still waiting for my £70 to be put back into my account, absolutely shocking. My advice to anyone thinking of taking any cover out with them think again and go somewhere else. I give one star just to get review on.
Pete Craddock
Chris Marten
Tony Wills2 years ago
DO NOT CALL their premium rate number, you will wait for ever and be charged over £10 for it. They do not respond to emails either.
Robbie Leggatt2 years ago
Fantastic service from engineer...would highly recommend to friends and family...very friendly superb service
