Waterstones

I often go to this Watersones to buy books to treat myself whenever I have achieved something good or if I feel upset. I have always seen this bookstore as a safe place and good environment whenever I enter. I always receive amazing support from the staff even book suggestions which I appreciate. However, last week I had a horrible experience with a staff member I have never seen before. I don’t know his name but he is white, skinny, tall guy in his 20’s with blonde hair. I asked him if they have the book sweetest obsession and while he was typing to search it up I quickly realized I accidentally mixed up the book titles from the authors series. I correct myself by telling him my mistake and apologized for mixing up the title. There is no wifi signal in the book store on my phone so I couldn’t search it up, but I know the authors name. I asked him if he could please search up Danielle Lori. I did not see him type her name down and he got angry while shaking his head and looking down with a red face saying “we don’t have her here”. I was confused at his sudden aggressive body language and tone and calmly asked him if he spelled her last name correct since people tend to get it wrong. He continued to say in a nasty attitude with an aggressive behavior that her book is not here. I made eye contact with the lady behind me and we were both stunned at his sudden mood change. I completely understand I made a mistake by accidentally mixing up the book title and apologized for it but speaking to me or anyone in an aggressive manner is not acceptable. I was planning to buy more books and had other books I wanted to ask him. However, he made me feel upset which made me not feel excited to buy anything that day. The sad thing is I made an entire list of books I was eager to buy from Watersones in Westfield London as a graduation gift for myself and I don’t even live in London anymore

Lovely shop,very expensive but not many places to sit.

At the time of visiting the lift was out of order leaving us unable to access the other floors.

It's a bit tight to move around.

My daughter spent 1hr in the shop cos she loved books.
We ended up buying 4 different books.
The athmosphere is amazing.

Found seats for coffee in the Cafe upstairs on a busy day, right next to Trafalgar. So that was nice. Unfortunately we didn't manage to use the toilet, since it was only one cubical. But this is understandable.

Love every location of Waterstones. Liked this too. Kahlil Gibran's The Prophet found me here

Such a lovely and surprisingly big bookshop. Was a little tight for space but nice anyway. The staff were very helpful and friendly. They didn't have the book I wanted in stock but we're happy to find a more convenient store that did.

A great shop to browse and buy a gift for someone or something for yourself.

I like bookstores, although they may seem outdated in this internet era. Waterstones stores always give me warmth, joy, and sense of acquaintances. l love visiting them.