Hollywood Bowl Cwmbran
Leisure at Cwmbran, Glyndwr Rd, Cwmbran NP44 1QS, United Kingdom
4
742 reviews
8 comments
MX3J+V6 Cwmbran, United Kingdom
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Monday: 9–23
Tuesday: 9–23
Wedneasday: 9–23
Thursday: 9–23
Sunday: 9–23
Tuesday: 9–23
Wedneasday: 9–23
Thursday: 9–23
Sunday: 9–23
We were a party of nine. Seven adults and 2 children. It was a celebration for our friends 19-year-old daughter's birthday. We booked two lanes to enjoy two games of bowling.
I think the above paragraph already shows that even in times of hardship, the cost of living crisis that is felt across the country we still chose to spend a substantial amount of money for an enjoyable evening at the venue.
Our main issue was the total lack of inexperience of the bar staff. The staff in general all seemed incredibly young with no noticeable management on hand to hear the mumblings and raised conversations of disgruntled customers. We queued patiently like some poorly organised 3 star all inclusive hotel while staff members who outnumbered customers struggled with most simple requests.
"Can I have a glass of lemonade" ... "We don't sell lemonade, we have lemon tonic" came the reply. A customer pointed to the lemonade pump. 'Oh yeah', the young staff member remarked.
At £4.05 a pint of Budweiser I don't think it is too much to ask that a customer receives a full pint. However, on every single occasion despite all offers of advice from waiting customers the staff appeared to battle hopelessly with the dreaded Budweiser pump serving up overly frothing 'pints'. On one occasion the young female staff member just said 'I can't do it' and stormed off.
The Budweiser on pretty much every occasion was poured in intervals while a wooden coffee stick was used to scrape away excess froth. Totally unacceptable and probably unhygienic to say the least.
I dreaded my trip to the bar.
Staff are under qualified and inexperienced.
This tarnished our evening.
I feel I will not be visiting the venue again. I would also go as far as saying I would actually actively dissuade others from going too.
Waste of money.