Stratos Building Services Ltd
2 Glenthorne Rd, Kingston upon Thames KT1 2UB, United Kingdom
3.8
10 reviews
8 comments
CP33+7C Kingston upon Thames, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
In total we had 3 project managers, increased costs of works during the project from estimated 70K we ended at 100K .
But now after living in the house we have noticed many defects and mainly our UFH and newly laid porcelain tiles moving . Over 40m2 of tiled floor has cracked grout everywhere and many moving tiles .
Paul Startos , the owner has promised to fix the floor. 6 months later we are still waiting for this to be done .
I shall remove this feedback if the floor is actually fixed .
They're collaborative and nice to deal with, and the quality of their work is always great. Highly recommended.
Terry and Jeff, who built the shell of the annex, spent an hour on their first visit taking measurements and taking us through the options. Not only were they keen to understand how we would be using the building, they were excellent at explaining the pros and cons. They were not only diligent, courteous and professional they actively ensured we were getting the best deals on the materials. Jeff found out there were imminent price increases so we ordered them immediately. While we had a large amount of insulation and timber in the garden it saved us around 20% on the cost of the materials. Their level of commitment was illustrated when on a Sunday I received a message from Terry who was concerned about the height clearance when the wiring had been installed. Terry managed the situation and thankfully it worked out but that level of care and consideration is something I’ve rarely experienced. On a side note, on the few days they were not able to attend they were brilliant at making sure we had plenty of advance notice so we were not left wondering if anyone would be arriving that day.
Mick who designed and installed a very challenging plumbing system was also amazing. The theme of ensuring complete customer satisfaction was continued here. At every stage Mick ensured he understood what was required and how that might impact the long term use. Given safety was a key concern his advice helped us avoid multiple issues along the way. It wouldn’t be possible to talk about our build without mentioning Mario, he was fantastic and made sure everything looked fantastic too.
I’ve yet to mention probably the most important person out of everyone, Caroline, whose excellent communication, tenacity and incredible organisational skills meant what should have been an incredibly stressful time was actually completed with the minimum of fuss.
Paul, who was super friendly and also took a keen interest and made sure we were happy, has assembled an amazing team. Their expertise, foresight and ultimately the quality of craftsmanship was superb, especially during the lockdown in 2021. I have worked with numerous tradesmen but the team from Stratos are up there with the very best.