Ordered a few bits on line. Received an email (from a manager Glen) saying they couldn't do the agreed delivery date and said it would arrive a couple of days late which was ok. It never arrived so I emailed the manager Glen who never returned my email. I then contacted customer support who called the store on my behalf and advised the manager would call me back within 4 hours. No one called back. A few more days passed and the order still hadn't been delivered. So I contacted customer service again, who contacted the store again. Once again I was told I'd received a call back and heard nothing. Today, almost two weeks after the original delivery date, the order arrived.... with 6 items missing. No explanation as to why! So I'm again onto customer service, who have promised someone will call me within 5 hours. I'm not holding my breath.
Peter Hackwell188 days ago
Thanks to Cathy for engineering my tiles collection, so my wife could pick them up from Cornwall. I feel she went over and above what I would expect of service in a large store. I am a tradesman and regularly use Wickes and others. This was by far the best experience I have ever had, even to the point of a staff member helping my wife unload many boxes into the car. If DIY store service medals could be given, then Wickes Taunton deserve to be top of the list. Thanks again to Cathy and team.
LESLEY HOWE341 days ago
Lots of easy access parking, good for loading your supplies. Wide open store with excellent range for the trade or DIY.
James Kew1 year ago
Really helpful lady… and sincerely tried to save us money.. excellent product range and value for money.. usually my first choice for home build project supplies.
Mark Whitlock2 years ago
Very handy having this store si close to town centre.
K C2 years ago
Good size store and stock. Some things are a little over priced in comparison to other internet options but you pay for the convenience of getting it 'now'. However their fence panels are brilliantly priced and delivery charges are very good, I recently bought one and had it delivered fairly quickly. Never had any problems with this store and even if I don't need anything it's nice to walk around and look at options.
Nigel Bendon2 years ago
Wickes, it's a diy builders merchant, bit like the other one called,,,,,but some stuff cheaper,some not so do your homework 👍
Kayleigh McGregor2 years ago
After having zero customer service from the online chat regarding using a gift card and delivery slots (trying to order paving slabs and materials) we went to our nearest store in Taunton expecting the same treatment, however, the team there were amazing and helped us order the slabs and arranged it so we wouldn't be charged delivery. I don't know the man's name but the lady at customer service is called Gail. We were in there this morning. Both members of staff were so helpful and focused on solutions instead of blaming the customer like the online chat person.
