Wickes
Gallagher Retail Park, Parc Pontypandy, Caerphilly CF83 3GX, United Kingdom
4.1
285 reviews
8 comments
HQRJ+WC Caerphilly, United Kingdom
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Monday: 7–20
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–19
Sunday: 10–16
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–19
Sunday: 10–16
Never same person in the feed so much confusions. 6 onth complaint re a gate that has expanded & separated unresolved
I gave wickes my money so they they should refund me. I don't care how they interact with their suppliers.
Avoid wickes. Save yourself unwanted stress
Booked a kitchen design appointment, arrived in time but left hanging around for half an hour, not acknowledged, not even offered a seat to wait.
Did get a cup of tea from another staff member who could if started to help get the design started but no update or time indicated.
Thought a Saturday evening appointment would of been better as quieter but you live and learn.
Could of had family time stead of hanging about a warehouse!
He said yes all good its still here not been picked up yet but its defiantly coming today.
So its just gone 6.50pm and no one has turned up so i called to find out if its still coming. Just got through to them and no its not coming today , they lied and said that they had tried to contact me and even caught himself out saying then that i was on the list of people that should have been contacted.
Couldn't care less attitude didn't seem to care that it was a large order of building materials needed for a job tomorrow. Id stay well away if you don't want to be messed around waiting for 12 hours for no one to contact you and couldn't give a toss if they did or not
Customer service is better from a call centre the other side of the world.
Thanks for wasting 12 hours of my life waiting for you and messing up my work for tomorrow
STAY WELL AWAY
After all the help to the #NHS and we get nothing back from these companies that .made a killing in the #covid period.
Shame!
Most places give 20%
Just spent £640 too :(
telling us Wicks was twice the price as B&Q and did a fantastic job in losing valued customers who had budgeted at least £12k for a new kitchen! Well done, young man, someone else will benefit from our hard-earned money and I suggest you get some sales training in before you lose another sale!