Southampton

The station and the small bar are open from 8am. If your bus is earlier than that, you may have to wait outdoor and stay without a hot drink. Toilets are not free.

First time using a coach service to get from Southampton to London and I'm so glad I did! No delays, no problems on the way up. Service very polite. Drive very smooth. Coach very clean & comfortable. Price very good. The only issue was that the return coach was late and we were worried that we would be late home. It was good that the drive kept us informed throughout the wait and on the journey of any issues or journey improvements. He also got us home in a good time. The drive was smooth and safe. I think I might be converted!? No more congested, stuffy, expensive trains for me. The one thing that I would LOVE (and would totally convert me to coach travel) is if you could book a ‘seat number’ so that you knew you would be able to travel sat next to your friend/partner. This would also stop angry/grumpy passengers pushing to the front to queue at the stations.

In the city center walking distance to the West Quay hotels and shopping areas e.g. ASDA is across the street. Convenient for those flying into Heathrow or Gatwick as National Express drops off and picks up passengers from this station.

The uneven pavement at the small station wasn't designed properly for wheeled luggages - an odd oversight for a city that thrives on cruise passengers. The departure boards rarely work. Smoking is also prevalent.

About 2 weeks ago, I had smashed my phone on the way to the coach station, I was so worried about getting on the coach being unable to show my ticket. I was absolutely over the moon to have such an amazing driver. He was kind and understanding and let me get on. I don't know what I would of done without such a great driver. Amazing journey aswell. Thank you to Clarkes, who was my driver that night and is again tonight.

I really appreciate your service Clarkes and you deserve recognition thank you so much. :)

We arrived early for our coach as knew travel would be bad today due to train strikes etc. We were greeted by a very friendly caring chap called John. You could see it was very busy and probably very stressful but John was dealing with everything in his stride and making people feel valued and looked after. As we were waiting we could see there was a problem with one of the coaches to Heathrow- John dealt with the problem really well re-assuring the four people concerned that they would get to Heathrow in time for their flight. They were happy and obviously had confidence in John. However the Heathrow coach was still waiting to go. A lady got off the coach and started hounding John having a go about the coach being late and that she would miss her flight. John dealt with her calmly and pleasantly and asked her to get back on the coach. By this time she had worked herself into a frenzy and threatened to call the police. Again I have to say John dealt with the situation professionally and amicably. I would just like to say that I would love to have John on my payroll and his interpersonal skills were top notch. Thank you John for all your help with our journey.

Such an amazing experience An employee who’s name was John was so so kind and considerate to everyone’s needs, due to all the train strikes there was a slight delay ( 5 or 10 mins not alot) in one of the coaches and a woman was very rude and even was threatening to call the police and cannot fault how john dealt with it tried to do the best for everyone in a polite manor, thank you!

I’m not sure about meaning of “Express “any more -doe’s it mean any journey takes twice longer on a long distance and 4 times longer on a short distance?

Too small and boring and have to pay for toilets.