Proud City
1 Mark Lane Opposite Fenchurch St Station, 1 Mark Ln, London EC3R 7AH, United Kingdom
4.1
842 reviews
8 comments
GW69+GV London, United Kingdom
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Monday: Close
Tuesday: Close
Wedneasday: Close
Thursday: 18–3
Friday: 18–3
Sunday: Close
Tuesday: Close
Wedneasday: Close
Thursday: 18–3
Friday: 18–3
Sunday: Close
We went to celebrate a friends 40th birthday and had a blast! I've knocked a star off because the portion size of the food could have been a bit bigger for the price but the food was delicious, the service was fantastic, the staff were really helpful,welcoming and friendly the cocktails were great too.
I'm not sure what everyone is complaining about, the website and the menus clearly stated that there would be an additional service charge and that's standard everywhere.
If you love Bollywood and are up for a great night or afternoon out I'd recommend going to SW Mumbai Masala!
The recommended arriving time (11:30) was way to early, the show started after 12:30 and ended at 15:30 sharp with multiple intervals of course.
The service was poor, our had no training we spent an hour just to get the menu, which arrived without food menu so had to ask again.
Food and drinks were tasty, but they are insanely expensive and way too small portions.
When arrived, we were seated at our table which was far to small to fit us all on (even having one of our party absent which we were refused a refund for).
The starters began to arrive, but at all different times so the first two were finished before the next 2 or 3 got theirs. My starter arrived last - which was cold, tasted disgusting and quite frankly was inedible. After complaining about the food quality, food temperature and serving timings, the manager was defensive explaining the kitchen being busy, having two venues to serve and being under staffed. Whilst I appreciate these points, none are the problem of the customer who has paid upfront for the meal.
The main course was a similar situation along with not ever getting the side dishes of veg. What was served throughout the dinner were tiny portions, luke-warm/cold, strange tasting sauces or inedible. We all left hungry.
Such a shame as the performances were fantastic and the atmosphere in the venue was great! Whilst I know the USP isn’t the food, this needs to sorted out along with the service.
If I was to go to one of these again, i’ll skip definitely skip the option of food!
I wanted to highlight this approach by this establishment because it seemed ever so sneaky, even if the entertainment itself was good fun. I appreciate there are premium prices for premium evenings, but this just felt underhand ultimately.