Shakeaway
26 Westbury Rd, Fareham PO16 0PQ, United Kingdom
3.8
59 reviews
8 comments
VR3F+54 Fareham, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 9–17
Sunday: 10–16
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 9–17
Sunday: 10–16
During a lunchtime peak there was a single member of staff serving. They took four orders before making a single one. The member of staff then chatted to an off duty member of staff and allowed her into the back area to pick up extra cardboard boxes for personal use - before making any shakes.
All of the four shakes were then made at the same time with no priority order. So the customer who ordered their shake 3 minutes before this point got their shake immediately. But because I ordered first, I had the longest to wait (23 minutes). All of this was during a working lunch break and meant I was 15 minutes late back to work. Unacceptable for a food chain. 15 minutes would be a long time, but over 20?!
I know times are difficult and it's not always clear what rules are to be followed so a "polite" instruction should be given out, not an aggressive, abrupt and generally rude one, you lost a customer today and should have a word with certain members of staff about customer etiquette