The Churchyard Tea Rooms
High St, Dartford DA1 1DE, United Kingdom
4.5
31 reviews
8 comments
C6VC+J3 Dartford, United Kingdom
Location reporting
Claim this location
Monday: 9–14
Tuesday: 9–14
Wedneasday: 9–14
Thursday: 9–14
Friday: 9–14
Saturday: 9–14
Sunday: Close
Tuesday: 9–14
Wedneasday: 9–14
Thursday: 9–14
Friday: 9–14
Saturday: 9–14
Sunday: Close
Quiet and charming cafe, serving delicious home made food. Comfort food at its best.
On a cold rainy day in the middle of summer, I chose the chicken and vegetable soup with fresh bread, I was impressed.
Working within the area, we are extremely keen to support local businesses and for this reason I and my colleagues have been putting in orders almost daily for some time now. We understand the sandwich business is busy and so appreciate the odd slip up on occasions… However, for around 90% of our orders, there has been either issues with the food quality (solid jacket potatoes/very little filling), missing items or additional items charged for but not ordered. I have even paid extra for fillings and received no such thing and have been charged £3.75 and £5.50 for the same sandwich on different days! I have called many times as this is ongoing to be told today by the Manager that we might like to try elsewhere for our daily lunch orders. This was after being hung up on when raising the above issues. In my opinion as a business you should not be turning down repeat business that keeps your company going but should train your staff in food quality standards and customer service. We have not asked anything unreasonable but have brought it to your attention so that you can ensure that people who are spending their hard earned money with you daily are delivered good quality food with good customer service. Perhaps some staff training would help you to retain custom as very disappointed!