Cake Box Hyndburn
330 Union Rd, Oswaldtwistle, Accrington BB5 3JD, United Kingdom
4.6
11 reviews
8 comments
PHRX+PW Accrington, United Kingdom
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Monday: Close
Tuesday: 11–16
Wedneasday: 11–16
Thursday: 11–16
Friday: 11–16
Saturday: 11–16
Sunday: Close
Tuesday: 11–16
Wedneasday: 11–16
Thursday: 11–16
Friday: 11–16
Saturday: 11–16
Sunday: Close
Hate to leave bad reviews but I would also hate to think someone else had their special occasion ruined by the utter incompetence of these amateur bakers.
I ordered a chocolate cake for my best friends 21st birthday and sent a photo of what I wanted. I was told she couldn’t do it exactly which was fine - but on the day of collection not only did it look anything like the picture the birthday girls name had been spelt wrong(!!) name and decoration was begrudgingly rectified and they have a slight discount. I told them it was okay because I’m not usually a nasty person. Later on horror upon horror it wasn’t chocolate as requested it was vanilla!! I just couldn’t believe it. Called in to tell them the mistake and they was so rude and off hand and tried to blame me for their rookie mistake. I’ve been spoke to in that manner no apology was given their customer service is shocking. Overall it was a disastrous experience- please beware and avoid if at all possible.
Thank you to the lovely lady who served us very genuine :)
We are definitely more than pleased
Arnot & Angela