I always buy cakes for all occasions from Cakebox. The cakes are really good, therefore have recommended them to my friends and family however my last experience at the Southgate branch with the staff was so unpleasant that I have stopped going there completely. when I came in there was no one in the shop. I waited for almost 8 mins and called out several times and finally when a staff (Lady) came out from the back room didn't even apologies just asked rudely yesss!! she wasn't very helpful, almost like she didn't want to sell the products. just giving a no and yes answers. upon purchase she didn't even give me the box she left it on the counter and walked away like she was doing me a favour. That was the last time I have been there. For me service is everything I want to spend my money where I would feel welcomed and helped with a smile. what's the point of buying a sweet treat served with by a bitter face.
Nargis Begum355 days ago
Bad customer service, unhelpful staff, staff need training! Messed up my daughters cake, ruined her birthday wouldn’t give refund but instead a horrible display cake! Never ordering from here again!! Not the first time they got orders wrong!
Jace paris Young mullen1 year ago
Absolutely appalled with this shop , ordered a cake on Uber eats , 3 hours later I called up the shop asking where it is the lady said it’s on its way and it never turned up !!! Shocking
Yogini Patel1 year ago
Lovely range of cakes and very helpful staff
Atul Karia2 years ago
Very good and excellent cakes. Very friendly staff and services
Corina Darnborough2 years ago
Delivery of 2 slices of cake by Ubereats, very impressed. The cake is so fresh and light, great value and deliciously moreish. Large portions for the money, always love this company's quality. I had black forest and Ferrero options. I haven't been into the Southgate store so can't comment on what others have experienced.
