Cakesnextday.com

Awful experience unfortunatley. The cake we recieved was for a birthday over the easter weekend. Upon receipt of the cake, the side of the cake was damaged and all split - I emailed through a photo but had no response.

Upon opening the cake on the morning of the birthday, the plastic packaging had stuck to the printed image on the front of the cake and peeled away several large patches of the print, completley destroying the design and personalisation.

For the price of the cake, this is totally unacceptable.

We emailed through photos and were told that as we didnt ring them on the day (Easter Sunday!) they were unable to resolve the problem and no refund was offered.

Avoid at all costs, the cake is massively overpriced and poorly produced / packaged.

When a cake costing over £50 is defective and completley ruined - it certainly puts a downer on a birthday.

Wow!!! Just Wow!!!! I just have to say how utterly delicious the cake we had was!! It was Epic Chocolate Fantasy Cake....and it was true to it's name...epic!! It was just so light...yet so chocolatey!!
I want to note how fast the delivery was....but also how it was packaged....so secure in a box within a thick polystyrene box...soo secure and perfect!
I can not recommend this company enough!!!!
Ps. I would have added a photo but we demolished the cake so fast there just wasn't time....

Awful experience, won't recommend it.
Firstly they called a day before to the recipient to expect a cake delivery which spoiled the surprise and then it was delivered via APC which didn't came in one piece
The cake was hard and doesn't even look fresh. Oreo on top looks miserable !

Excellent customer service, beautiful cake and desrts delivered on time for the party. Would highly recommend.

I ordered the Biscoff slab for £22.99. Although I thought this was overpriced, I went with it as a last minute Birthday cake and ordered a week before. The company contacted me straight away and confirmed the order over the phone (great).

The order arrived on time but slightly beaten up. The cake itself was quite underwhelming in size and didn’t come with the message on top (confirmed on the phone).

The cake itself, is of poor quality and was undercooked. Completely tasteless and certainly not worth the amount it cost. I wouldn’t recommend this service to anyone, a generic supermarket cake would taste better for a fraction of the price.

2 stars for communication at the start and for delivering on time.

Update: I’ve dropped this now to 1 Star as this company asked me to contact them via email as detailed in their comment. They took a week to reply via phone call and offered a £10 refund as well as free cupcakes. I have yet to receive either.

I placed an order for a birthday cake for my daughter and the entire experience has been an absolutely nightmare!

First the customer service agent called me 4 times to “verify” details that I’d already put on the order, such as phone, and address, picture of my daughter etc. She asked me for phone 2 times even though she was calling me ON MY PHONE! Then when I was put off from the excessive number of calls I tried to cancel the order within 30mins of placing it, but the agent informed me it was not possible!!! That was aggressively customer unfriendly, and basically I was blackmailed into keeping the order.

Finally cake arrives, it looks nothing like the pictures online AND IT IS MISSING THE HAPPY BIRTHDAY MESSAGE!!! To top it all off, the complaints manager called me at 9:40pm AT NIGHT, to try and talk to me, which is totally outside any acceptable customer service call times.

NEVER ORDERING FROM THEM AGAIN!

I Ordered a cake for my wife's birthday and was advised that the cake will be delivered on the required day. The cake was never delivered on the day hence ruining my wife's birthday. I phoned several times to chase up on the delivery and was advised that the cake had been picked up the courier delivery company and that this was no longer their problem. i was advised to contact the delivery company for an update on the delivery . This was unbelievable because i entered a contract with Cakesnextday.com and not the delivery company. As expected contacting the delivery company was a waste of time because nobody answered the phone after several calls. The cake was never delivered until the next day after the birthday! I Made an email complaint and received a reply that totally had nothing to do with the complaint that i made. it was obvious that whoever replied to my email never bothered to read my complaint. Few weeks later, I received a phone call making an offer of compensation which was a waste of my time. god knows i will never order a cake from this company ever again.
PLEASE DO NOT BUY ANY CAKES FROM THIS COMPANY BECAUSE THEY ARE A JOKE. READ THE T & Cs BEFORE YOU ORDER ANY CAKES. THEY HIDE UNDER A CLAUSE THAT SAYS IF ANYTHING GOES WRONG WITH THE DELIVERY OR THERE'S SOMETHING WRONG WITH THE CAKE THEY CANNOT BE HELD LIABLE. YOU ARE NOT DUE ANY REFUNDS.

First the positive, the cake was very tasty and everyone who had a piece said how delicious it was so that's why the 3 stars.
What annoyed me was how it looked (nothing like the picture) and crushed a little bit. What got me was the p*@s poor excuse when you call to complain. "It's our delivery partners fault and not our responsibility once it leaves" is not an acceptable response, and a bit of a cop out. Its your responsibility untill it arrives to me. You chose who delivers it, you package it. Take some pride in your products and take responsibility for how your cakes arrive to your customers.