The Cake And Sugarcraft Store Ltd
4A, BT Buildings, Pant Industrial Estate, 4A, BT Buildings, 4a Heads of the Valleys Rd, Dowlais, Merthyr Tydfil CF48 2SR, United Kingdom
4.6
28 reviews
8 comments
QJ9Q+67 Merthyr Tydfil, United Kingdom
Location reporting
Claim this location
Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Excellent family business friendly and excellent quality of cake's
It was our son's 7th birthday on 12th October, by paying next day delivery, I should have received my item on Saturday 8th October however, we didn't receive the item. I waited until Monday 10th October but still didn't receive anything. I contacted the carrier DHL who informed me me they didn't have anything for me, so I contacted The Cake & Sugarcraft store. Had an email back to say apologies, they would contact the carrier. Still no package. On Tuesday 11th October I emailed the company again and said I'd like a refund please as now it would be too late to make use of the items I'd ordered. Once again I was advised they would speak to the carrier! Wednesday 12th came, my son's birthday and still nothing! Emailed again today (13th October) requesting a refund once again and received what I consider to be just an excuse as to why these things have to take time! DON'T use this company. They are terrible. Extremely disappointing and had us running round trying to find a similar item locally! BE WARNED!!!!!! Thank you. Janet & Barry
After providing proof of parcel being left in a different location to us within the building , they still wouldn't refund or replace the items we didn't get.
We then had the courier ringing my personal number asking me to lie to say that he had infact delivered the parcel to us, extremely unprofessional.
The courier al so fraudulently signed for the parcel and admitted doing so.
Unfortunately we wont be using you again, we did appreciate the professionalism from your customer service team though i must say, but seriously consider using somebody else but DHL.
Thank you