1st Aid Repairs

The first company I tried said they wouldn’t be able to assist me but they recommended 1st Aid Repairs to me.

I had a baby monitor that needed fixing and it would involve some motherboard soldering. I wasn’t adept at this sort of thing so contacted 1st Aid Repairs. I dropped off the item to their offices in Kingstanding Way, Tunbridge Wells. They were professional and had the work finished within the day. I had taken the item to pieces but Rhys kindly put it all back together for me and the item is working as good as new.

I would 100% recommend this company for fixing electrical issues with devices. I am not a bot or know the people in the company. I just wanted to let people know they are a professional company, I have just moved to TW so hadn’t heard of them prior.

Sent my Canon 24 70 F/2.8 for repair. It was not coming back to 24mm and felt like a soft buffer stopping it about 27mm.
They are busy people so it took about 4 weeks to get to the bench and once looked over and the fault found I was advised and given a price. I paid and they fixed it first time. They kept me in the loop at each stage. Very happy with the service and the repair. I'd recommend them and will use them again

Unfortunately in my experience they are unprofessional amateur.

My bridge camera has a shutter unresponsive problem. I sent them for repair. They efficiently repaired it in 2 weeks and the price is fair. I had my camera back only to realize that, though the shutter worked again but the aperture didn’t response and only shot in wide open despite of setting. This can be easily observed when you realize all photos have the same shutter speed and same depth of field despite of aperture values. With after repair warranty I sent the camera back and upload sample photos to show them.

More than 1 month later, without any follow up, I inquired about the update, they replied that their 3 engineers cannot see the what’s problem. In this case, I wonder why they didn’t contact me on the finding. Ok, I tell the contact person on the problem again, and he replied he acknowledged the issue and will investigate.

More than 1 month later, without any follow up, I contacted them again. They replied that there is no problem on the shutter unit they replaced but it is the problem of the lenses unit and ask for a 4 fold price of original repair. The accumulated repair cost would buy me a secondhand of the same camera. At this point, I think they are no more trustworthy and they sent the camera back with the original faulty shutter unit and giving me partial refund to waived me the service fee but nominally made me pay for the shutter unit I didn’t have.

All those experiences lead me to believe the “engineer” was quick to replace the unit but did no serious testing before sending back. and then those “3 engineers” failed to observe the problem like they don’t know how to read EXIF data. And the shop failed follow up after re-repair is not quite professional service-wise.

I tends to believe that maybe they are good mechanically but they are not good electronically.

Highly recommended!
Repaired my (nearly!) 20 year old Sony PC8 that was given to me by my parents as a graduation present. It has beyond sentimental attachment and has travelled the globe with me.

Deeply appreciative of the team for this, and will use them again for my camera repairs. Many thanks.

This appears to be a bogus company. I sent my camera over 3 months ago for repair …. 3 months! They never contact me unless I ask for progress. There is none. I am now having to consider legal action to get my camera back. AVOID THEM AT ALL COSTS IF YOU FONT WANT TO BE RIPPED OFF AND HAVE YOUR CAMERA STILEN.

Repaired my camera in the time stated at a reasonable price, no issues and will use again if I have the need to

I am very concerned about my Nikon D3X. I sent it off 6 months ago and have been fobbed off at every turn. Never are there updates without me pushing and there has been no progress. I hope to get it back now as I cannot wait more than 6 months for a job to be done. I advise going elsewhere if you ever want to see your camera ever again.

Absolutely no nonsense service from start to finish Described my issue and they quoted, sent my 5dsr to them, they fixed it rang me to take payment and returned it. The camera is spotlessly clean. Highly recommended