The Car Traders London
15 Park Rd, London N18 2UR, United Kingdom
4
23 reviews
8 comments
JW9M+6M London, United Kingdom
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Monday: 10–19
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Purchased a used car from them and has been great. They resolved a small issue whit a lock as promised.
I love my new car thanks guys!
Be careful! Unprofessional and car was showing faults from same day.
The car had issues from the day I bought it. They delayed the repair finding excuses every day I called or took the car back to the garage until the warranty expired.
They sold me a 2013 Vauxhall. During test drive the clutch felt a bit hard but otherwise had no noises. The guy said it was because the clutch was probably new, and that it would get softer as I keep using it. Car was delivered 4 days after test drive, and the next day I start hearing a noise when I press the clutch, take the car to a trusted mechanic and he told me that the release bearing of the clutch was completely worn and the full clutch kit needed replacing, and there were also issues with the electrohydraulic power steering pump which in his opinion needed replacing as well. Quote to fix the car I just bought was around £2,100.
When I complained to The Car Traders, they offered to repair the car or give me a full refund. Given the experience, I found it difficult to trust their mechanic, and since they were not prepared to pay for an independent mechanic to do the repairs, I chose to return it. The refund process was not as smooth as I would have liked, as they were slightly less responsive and attentive than during the pre-sale process. However, they ultimately paid the full refund after 11 days (8 working days) from the return of the car, so all was good in the end (except the stress of the wait and the out of pocket mechanic inspection I paid for myself).
The same day I returned the car, the car was back on sale on AutoTrader; I strongly hope they fixed the issues before selling it onto somebody else.