Dacia London West
Staples Corner, N Circular Rd., Brent Cross, London NW2 1LY, United Kingdom
4.5
43 reviews
8 comments
HQC9+R5 London, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–17
Sunday: 10–16
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–17
Sunday: 10–16
So thrilled with my first brand new car, the team were all so helpful as soon as I walked in, everything was explained clearly. James made it an easy process, as the car was bought in March but due to COVID-19 was delayed until June. They had informed me as soon as they were told to re-open again they were able to deliver the car to me as soon as possible, which was true. Thanks again *****
Katie & Robert
Thanks again.
We were so impressed we wanted to take the car back a year later for service and MOT. It was a little too expensive but staff were nice and it was done quickly on a Saturday morning.
The reason this review is 2 stars and not 4 is that on the drive home on the A40 near Uxbridge, the bonnet started vibrating - at 70mph! It was not closed properly! I'm driving. My wife, 32 weeks pregnant, in the passenger seat. Given how busy that road is, I slowed down and found somewhere safe to stop. The bonnet was just on the latch.
Now you might be thinking this is a minor mistake but when you pay £250+ to main dealer, you don't expect minor mistakes that could flip up and results in deadly accidents. We let the dealership know right away but being a Saturday the aftersales team had gone home and the sales team didn't seem interested. On Monday at around 5pm a manager called to apologise and said they would take it up with a member of staff. They offered us a free MOT next year - which quite frankly I don't think is worth the risk.
If they forget basics like shutting a bonnet, what else did they forget?