Bristol Street Motors Vauxhall Chesterfield

Bought my first used car from bristol street motors after passing my test, after looking at other garages that hadn't been great and turned out to be not as good as I thought, I wish I had just gone straight to bristol, the team let me do a test drive in the car on the day, I got a deep look at the car and even got to add parking sensors once I was happy I was buying it, Nathan talked me through the process of everything that came next and explained stuff when I didn't understand, the team was very friendly and welcoming, the handover from another staff member when I came to pick the car up was just as good as when Nathan sold it me, there was a bit of paperwork and once again everything was explained really well if I didn't understand. They made sure the car was clean inside and out before taking it home. Super happy with my choice and the team and I'm loving the freedom of having a car.

Just purchased my car from Bristol Street Motors Chesterfield. Excellent service from start to finish. Alex, the sales Executive who looked after me was brilliant. He explained everything to me in language that I could understand and didn’t rush me into a purchase. Thank you Alex for making my car purchase easy and and relaxed. I would definitely recommend.

Quality service from start to finish.No pushy sales techniques, just honest, supportive and always on hand for whatever I need.Jack even answered my questions on his day off!! Brilliant team (Jack and Sunny) who cannot do enough for their customers. As a single woman, I thought I may be the target for pushy sales people but there’s non of that here. I will definitely recommend, and be back soon :)

Car showroom selling and servicing Vauxhall cars. Staff were friendly and helpful. Took my car in for a recall. It was done within the agreed time. Showroom is clean, well lit and has a good range of Vauxhall cars.

Avoid.
Unsure where to start..

Purchased 2 cars remotely over 7 weeks from different branches, first a Skoda Octavia VRS from Renault Exeter branch with 47k miles I paid almost £10,000 for. I waited 2 weeks for delivery. It broke down due to clutch failure on route to delivery (the delivery driver drove it for 6 hrs with non returning clutch pedal) took a week to get my money back.

I gave Bristol Street a second chance, a closer branch this time Vauxhall Chesterfield who told me they would look after me and make sure all is well given my previous experience, stupid of me to believe a salesman who also said he would have it delivered promptly, another 9 day wait. The second car a Ford Fiesta ST arrived at my address, I was told it had full service history though it arrived with none, was later told it had been misplaced. I found a 2" hole in the tailgate from a retrofitted rear view cam that had been removed, presume from previous owner, the bumper bracket had broken meaning the bumper didn't line up, was told this is normal but worst of all the drivers glove box was held up with blue tac. Issues continued with one of the headlights which had a 10mm hole in the back which was taped over and the under bonnet lining was wet and insecure and falling to bits in the engine bay and some of the internal engine bay covers/plastics had been badly spray painted 2 different colours, which was never mentioned.

This was how a £10,000 17 plate car with 58k miles was presented to me, I was also told the rear bumper was in for respray but this also didn't get done (it was a touch up pen used on the rear quarter) so blatantly lied to aswel.. they did respray the alloys though just not to a very good standard. Luckily car was collected promptly after choice words and pictures sent to the manager and money refunded right away.

Come on this is embarrassing for a dealer of this size, a glove box held up with blue tac?!? For a £10,000 car?! REALLY!?

I would advise buyer beware with remote / delivery cars with this company as standards aren't as high as you will be led to believe and they clearly had no qualms misleading customers.

I'm now £££ out having paid insurance extras and admin fees for both cars which obviously weren't fit for purpose or as advertised.. this is the first time I've ever felt the need to review a company in a negative view.

Please do not use them, the stress and headache is not worth it, once they have your money and made their comission they are not interested, cannot trust.

Alex was extremely helpful, professional and courteous in arranging a new car through Bristol street motor, Chesterfield. He kept us up to date with developments along the way and made everything run smoothly. Would definitely recommend the garage to friends, family in the future. Thanks Alex! 10/10 service!

Lewis helped me find the perfect car via virtual appointment. It’s been the easiest most straight forward purchase of a car I’ve made. He’s got great knowledge and really thinks about the client and not the commission. An asset to your store- thanks Lewis!

Excellent customer service and they helpful in all enquirers and super fast at getting the job done. Also there was genuine care with helping us. Our sales executive Richard Kelly was super helpful and had genuine care and made it really easy and pleasant .