Kwik Fit - Newport

I took my car to them and they were very nice. There was a budget. The car needed a caliber. They were very caring. Thank you, friendly staff.
🇬🇧 Aliraqi 🇮🇶📿

Everyone was friendly and did the best they could to solve my problem. I felt supported throughout the process so I would recommend Kwik Fit Newport and would like to praise their team for their professionalism.

I wish I had gone to the Kwik Fit in Newport since I had my car. They are so amazing and they explain everything so well. As someone completely clueless about cars I felt at ease having the gentlemen at Kwik Fit take a look at my car. Thank you so much!

Booked a visit for my car to have two tyres fitted.
VRM X60PMF Audi Q5 55 Tfsi e vorsprung competition.
Also requested online when paying for the tyres and booking the appointment a battery check a visual check of the brakes along with the common sense free alignment check as new tyres are being bought.
Was informed that part of the alignment needed adjustment and was shown to me.
Informed that the cars advanced assistance features would need to be checked and possibly adjusted but they were unable to perform this on the day.
My point is you know the exact model of the car coming and what has been requested and how this could affect the systems of the car as I was also handed a leaflet on adjusting the system at this service centre.
Why then allow the booking for this work on this car when your unable to carry out the possible work nee to correct any errors.

Just a pointer for further consideration.
Another of note there was a water dispenser for customers but nothing else. I was expecting a drinks machine but sadly no, customers were leaving the centre to get drinks.
The staff were polite, there appeared to be very few for the size of the depot and the manager I believe appeared a little stressed but still professional, polite and courteous.

Regards

Ian Franklin

I picked a Mercedes up from Manchester and the wheel alignment was out with the steering whelel. I rang them and spoke to a very pleasant man Called Martin. I took it straight down and sorted it immediately. I then took it back a month later to check all was still level, and they could not have helped anymore. Thanks Rob and Martin. It’s good to have confidence in fitters and mechanics. Can’t fault them all .

Excellent service and fast delivery of exhaust within 30 mins of ordering

I had a tyre damaged by a massive pothole on New Year's eve, discovered it on the bank Holiday Monday. Called Newport as my nearest, spoke to Martin who was incredibly friendly and helpful. Matched the online price, left the car with them and despite being understaffed by 50%, tyre was charged within the hour.
Excellent service, thanks!

Called in with an issue as a result of fitting at another branch. The manager solved the problem very quickly and had me on my way. Top customer service