Enterprise Car & Van Hire - Stevenage

Made a phone call thought everything was OK! Got over there only for them to tell me I couldn't hire a car as my check was declined!! Was told that it was probably cos my house bills are in my partners name!! Took me 3 hours round trip there and back walking and train wasn't happy. And to be honest the two youngsters on the desk weren't very helpful and could youse some people skills!! And a smile goes along way!! Gave them 1 star as couldn't leave a review with none.

I used Enterprise Stevenage to move house. I had the booking from 12pm Friday to 12pm Saturday.
When I picked the van up I had reserved the van wasn't there so they gave me a replacement van which was bigger than I requested. Now this was a good thing as It was a Luton van but had next to no fuel in. Because of fuel prices we now have to estimate how much fuel we use which is very difficult and hope there is a fuel station near by.
Now I finished using the van on the Friday so I handed the van back to the Stevenage branch at 6pm on the day I booked it and there was nowhere to park so I parked it as close by as I could which was the companynext door.
A few weeks later I received a traffic violation and got charged £35 because Enterprise didn't move the vehicle in time.
The violation was timed at 10:38 on the Saturday. Please be aware because I was not helped by Enterprise but basically not helped as they had no proof I dropped it off early.
They just said the violation was during my booking.
So in all with fuel I paid £50 more for this booking.
I would recommend using a hire car company with big enough grounds to drop your vehicle off whenever necessary with no comebacks.

I was twice told by Enterprise Head Office that their Stevenage branch would give me a courtesy car and that they would phone me. They didn't, so I phoned them (3 days after the first call). apparently, because they have given all their cars to the police in connection with the Queen's death, they have no car for me.

I would have given 5* to this branch and the only reason for 4 is not down to the branch but more the rather excessive excess damage charges. Anyway, that aside, great service, very efficient and they actually get back to you. They were very busy but still managed to get through everything quickly. It's possibly not much of a comparison given the dire service from their nearby main competition with a similar coloured logo but I would happily rent from this branch again.

Give my girl Jada a pay rise! I hired a car that came with mechanical issues, RAC had to be called, messed up my whole day & plans BUT the help and support I received from my girl was second to none. Thank you for everything sweetheart!

Hired couple of times. Never run in any trouble. Quick and efficient

If I ever rented from enterprise again I would spend at least 30 mins inspecting the van before hand and take 50 pics as Stevenage entersprise will try and penalise you for any damage they can find. Trust me. Disgusting behaviour on their part.

We had a car delivered to Hitchin Audi while our car was being repaired. The hired car delivered (nissan qashqai) smelt strongly of smoke. It was obvious the guy who dropped it off had just had a cigarette and thought leaving the windows open would work. I told him I was severely asthmatic and he said he couldn't smell anything. He also left the engine running the whole time he spoke and it was only when he began talking about the car while walking around we told him we can't hear you over the engine you’ve left running, turn the engine off and stop wasting fuel.

When we returned the car with a full tank (filled up locally) I was then charged a fuel fine. Ironic right? No explanation, just a straight charge on my card. Never again will we be using Enterprise. We’ve used them before when we’ve had car repairs booked and had no issues. But it’s clear there is no respect for those with a genuine medical condition and no care for the environment at all. They've seemed to hire a bunch of children who see it all as a game.

The person dealing with us also told us if anything happens to the car we have to use our third party insurance cover from our own car policy to cover the damages. He then took an extra pound transaction over the phone with someone else at the office and couldn’t explain what he was charging us extra for outside a showroom. It was genuinely embarrassing and uncomfortable. It all felt fraudulent from the start and this was then confirmed when we were surprised with a fuel fine 2 days later.