/England/Car rental agency

Enterprise Car & Van Hire - Maidstone

George St, Maidstone ME15 6NX, United Kingdom

Enterprise Car & Van Hire - Maidstone
Car rental agency
4.3
268 reviews
8 comments
Orientation directions
7G9G+98 Maidstone, United Kingdom
+44 1622 751745
enterprise.co.uk
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–14
Sunday: 12–15
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Ahmed Thorlu-Bangura
Ahmed Thorlu-Bangura199 days ago
A big thank you to Kiah Grant from the Maidstone branch ,who was so very professional. I was very surprise when she told me she was just a trainee manager. Well I guess she must have a very good teacher. The other staff i spoke to on the phone were just as polite. A great and friendly branch.
Stuart Dixon
Stuart Dixon230 days ago
Used Enterprise, Maidstone for a few weeks. The service for the most part was very reliable and have no real qualms. Communication was good too, not to mention they’re all a friendly bunch. Special mentions to Kiah, Bev, Jess, Robin and Alfie.
Claire Waldron
Claire Waldron291 days ago
Excellent service, helpful staff, lovely clean car, very comfortable for a long journey, no complaints
Imon Islam
Imon Islam352 days ago
Hired a large van from enterprise Maidstone, I have received an excellent service from Kiah when I have picked the vehicle up she’s even booked me in for a lift back when I return the vehicle. I have also received an excellent service from Farhan when I have returned the vehicle hes even gave me a lift back to mine, Very nice and polite i have had a good conversation while getting a lift back.

I would definitely recommend Enterprise, Maidstone

Thank you !
David King
David King2 years ago
I have never been insulted to this extent by anyone.

(Cutting the long story short) Booked a car, called me 5 hours later to postpone.That cost me 120 in taxi fees. Still went to pick it up. Upon return, kept on lying about how I am always returning late charged an extra £108, went off topic and advice not to rent with them. The hypocrisy is beyond words. The experience was like speaking to a dead horse.

Completely deluded branch Manager. I will ensure I follow up with this case as high as I can and will Raise a dispute with my bank. The company itself is putting a lot of effort in meeting customers needs but when you have managers in charge who don’t care about loyalty, are extremely rude and above all don’t listen. Then there is a big problem. It is extremely disappointing, rude and borderline very insulting service.

I will update shortly.
Tolani Olani
Tolani Olani2 years ago
I would trust the negative reviews and disregard the fake 5 star reviews because they have to be fake!

This particular branch has terrible customer service, I’ll tell you that much. Terrible!

They would do anything to keep your deposit, like they did us. Charging twice the amount, then deducting from the deposit. I’ve had better experiences at other branches.
David Rich
David Rich2 years ago
AVOID! Atrocious customer service like nothing I’ve ever experienced. Manager was so rude, he was shouting at me when I returned the car because I extended it on the deposit, something they’ve previously done. Then he finally said
“I advise you don’t rent from us again”
I was gobsmacked.

Oh! They will do anything to take your deposit!
Phil Das
Phil Das2 years ago
Very polite and professional. Good service and will use again for next commercial hire.
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