Enterprise Car & Van Hire - Maidstone
George St, Maidstone ME15 6NX, United Kingdom
4.3
268 reviews
8 comments
7G9G+98 Maidstone, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–14
Sunday: 12–15
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–14
Sunday: 12–15
I would definitely recommend Enterprise, Maidstone
Thank you !
(Cutting the long story short) Booked a car, called me 5 hours later to postpone.That cost me 120 in taxi fees. Still went to pick it up. Upon return, kept on lying about how I am always returning late charged an extra £108, went off topic and advice not to rent with them. The hypocrisy is beyond words. The experience was like speaking to a dead horse.
Completely deluded branch Manager. I will ensure I follow up with this case as high as I can and will Raise a dispute with my bank. The company itself is putting a lot of effort in meeting customers needs but when you have managers in charge who don’t care about loyalty, are extremely rude and above all don’t listen. Then there is a big problem. It is extremely disappointing, rude and borderline very insulting service.
I will update shortly.
This particular branch has terrible customer service, I’ll tell you that much. Terrible!
They would do anything to keep your deposit, like they did us. Charging twice the amount, then deducting from the deposit. I’ve had better experiences at other branches.
“I advise you don’t rent from us again”
I was gobsmacked.
Oh! They will do anything to take your deposit!