Enterprise Car & Van Hire - Earlsfield

Highly recommend this place if you need to hire a van or a car very quickly, professional and helpful staff, I hired a van yesterday with my wife and we thoroughly went round the van inspecting to see whether there is any damage before we signed the agreement, we were so busy looking around the van for little imperfections, that we didn't realise there was two big dents at the top of the van, so anyway when I drove the van home, that's when I saw the dents at the top of the van,, so the next day when I returned the van I spoke to the same sales rep (Joshua Atille) and pointed out the two dents at the top of the van which we all missed before signing the agreement so he's got his colleague to verify the dents which his colleague confirmed that they were there already.
The point I'm trying to put across, you can trust them if you need to hire something and if you miss a scratch or a dent on the van/car, when taking out the agreement
and Joshua Atille is the sales rep to speak to if you need anything.

If I could give a zero I would. Absolutely unclear procedures/communication and waste of time. We booked our car with more than a month in advance. On the same day we were supposed to collect our car, they told us they could not give it to us as our names and address did not come up on their portal. According to them, we basically did not exist, despite having rented from them one time before. If you do not exist on this portal, you have to pay through credit card, which we did not have. It would have been useful to know all these procedures beforehand.
They told us to go back to their office the day after, after paying with a relative’s credit card. We went in the day after in the morning, they told us they did not have a car available for us, and that they would call us within the afternoon. They called us and they told us, only at that point, that we had to pay a 200£ deposit on a credit card which had to be in our name only (after having already paid with someone else’s credit card (500£) and knowing that we did not hold a credit card of our own). We never had a car and we were supposed to go on holiday - they left us completely stranded due to their incapacity of communication. They have been absolutely disgraceful and made us lose so much precious time. I would never ever recommend them.

This company / branch came to our rescue when our previous hire van pulled out at the last minute before a wedding. They went above and beyond to help us out, contacting other branches to find the second car when they only had one left, and doing everything possible to get us where we needed to be. We tried about 5 other hire vehicle companies and not a single one could do anything apart from Enterprise. Thank you Ben and Adam and the rest of the team, as well as the New Malden branch - will be bringing our business back here in future and encourage others to do the same if they want responsiveness, understanding, decent prices, nice vehicles, and outstanding service.

I recently needed a courtesy car whilst mine was being repaired and Eloise was fantastic in helping me get one within a few days! As I need a car for work, it was a rather urgent and quite stressful situation! My experience with Eloise was helpful, clear and efficient and overall an excellent service! It was a smooth experience from collection to returning the vehicle. 5/5 I would recommend and use Enterprise Earlsfield again!

Really happy with the service from the team at the Earlsfield branch and the quality of the van that I was hiring. Quick turnaround to hire the van on the Sunday at 14:30 (Ben was very polite and professional, ensuring I had all the information I needed). Returned it the next day with Jai and he was remarkably upbeat and friendly - have used other hiring companies and am often greeted with a grunt and a stern look, so this was a refreshing change of pace.

Recently rented a van for the day to move house. We picked up the van from another location outside of London and returned to the Earlsfield branch. Unfortunately on pick up we missed a rather large dent to the top of the van. On returning the van, the staff at the Earlsfield branch noticed the damage however were very helpful and professional in remediating the issue and absolving us from any blame. The manager, Adam, took what could have been a very stressful situation in which would have stopped us using enterprise in the future to return customers and we’ll definitely be using the Earlsfield branch again. The whole process was far quicker and easier than any other rental company we’ve used before; and we’ve rented maybe 4-5 cars this year.

Charged me an additional £350.00 as there was a nail in the tyre when returned. How could that of been avoided!? If I didn’t take out extra insurance they would of charged me over 2k apparently… the money was taken out of my account without being able to dispute the claim. Complete scam. Would never use the company again.

This station is a bit out of city. We rented a car for Christmas and as I picked it up I’ve had a really nice experience, extremely good customer service by pick up and also later as I’ve given the car back. Fair and good quotes for the car. I definitely would recommend.