Group 1 Borehamwood BMW-MINI Servicing

Booking in for a service to be completed in 1 hour. Dropped the car, returned in 2 hours, no service was done. Poor service, very unprofessional. They offered to do my service in 30 mins.... that was their apology, which means they wanted to cut corners. I would not recommend using, as their reception staff are highly incompetent and their manager did not care my time was wasted.

Barons Borehamwood had so many bad reviews it put me off a little but I’m happy I didn’t cancel my recall work with them. I Was treated like my e92 was an M8 from start to finish.

I booked well in advance. I was given a £45k courtesy car for 3 days for free, Free car check with a video from the technician. They’d even washed and kept the car inside overnight until I could pick it up.

I can’t understand the reviews, My experience was nothing but excellent. 5* from Me. 😄

Horrible and super dodgy
Look at my car at the delivery day, they forced me to accept it as the have long waiting list for, take or leave it!
The car has damage in the left side and they're not willing to fix it
When I arrived home I realised that they sprayed the bumper with side cameras
Lolllll, how can you even do that
Paul the manager is very VERY dodgy guy, not worth to waste time with him
Never trust these guys and not worth to do business with them

Following a recent service they told me that my brakes pads only had a couple of hundred miles left and would cost several hundred pounds to replace. So I took the car to my local garage for a second opinion and after spending hours taken the car apart said that the brake pads are completely fine and had over 10k miles of use remaining. I was totally amazed that a supposedly specialist service centre could give such false information that would have ended up costing a customer such a great deal of money for no reason. This is on top of the service centre promising me a courtesy car whilst they service my car only to be told the day before that they did no such thing and I would need to hire a car instead. This all puts me off buying a BMW ever again.

I’ve used here a couple times for services, MOT’s and usually get a good service.

Unfortunately, the standard of service I recently received has been poor.

My car has been retrofitted a few times and I’m aware of the low risks when it comes the computer sides of things.

However, it is not the first time I have lost a key and got a new key with a dealer and it was programmed perfectly.

Updating the car software has never been an issue until I used the services of the Borehamwood.

When speaking to other services companies they do not understand how simple and straightforward tasks could not be completed.

The technicians team must not be as good or lazy or does not take as much pride with their work.

The service advisor even discouraged even doing repairs and costs will be high. A breakdown of the cost wasn’t even mentioned or discussed, just “there’s nothing we can do with your car”.

From the receptionist to the service advisor to the technicians, just poor.

I would have given 0/5 stars as nothing was good. Even the car wash alone took 45+ mins and if I did not remind the receptionist out service advisor I would have would have waited past an hour.

Whatever the case/reason I will not be using their services in future.

Not happy with them at all. Car had a recall on it. Took me 3 hours in total to drop it, come back, collect and come back, 20 miles in total. First they tried to get me to change my brake pads when they were fine in my recent MOT then they actually charged me £10 for petrol on the replacement car! How they figured out 20 miles costs £10 I’ll never know. Lose 3 hours of my life and get charged £10 for the privilege. Thankfully I know an excellent local garage which knows how to act properly and with integrity.

I was sent here by the BMW dealership where I bought my car, they supposed to quote for a small job to re-adjust the rear spoiler as the adhesive was peeling off, sadly they quoted back to the dealership a horrendous quote listing a lot of other unrelated checks and diagnostics which had nothing to do with the actual work and even the actual work was overcomplicated by repainting parts etcetera.
In the end I got redirected to a different service.

Nothing special about this place. Automated car reception. The car keys must be put in special drawer under computer. My keys were there for 1 hour, no one was interested in them. When I turned that problem to a real living person, the car service started.