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Brookspeed Audi - Volkswagen

14 Parham Dr, Eastleigh SO50 4NU, United Kingdom

Brookspeed Audi - Volkswagen
Car repair and maintenance service
4.8
118 reviews
8 comments
Orientation directions
XJFQ+RG Eastleigh, United Kingdom
+44 23 8251 1114
brookspeed.com
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Ryan Thomson
Ryan Thomson
I have owned a 2005 996 Turbo S for 5 years and have only ever been to the main dealer to maintain the stamps in the book. It was over due a Major service with plugs and also diff/gearbox oil change and I got a very high quote from the main dealer. It was not only the price that put me off the main dealer, but also on my last visit, my car looked about 10 years older than anything else they were working on and I couldn't help wondering if they had the expertise needed to work on mine. I found Brookspeed online and asked around a few friends who vouched for them being a respectable service agent. One suggested going to meet the owner Martin, so I arrived unannounced and Martin gave me a tour of the race bays and I got a good feeling these guys could help me out. Having picked the car up yesterday, not only was it looking great inside and out after a complimentary valet, but it has never driven so well. They also pointed out a few areas to think about for the future, mostly to do with pipes starting to corrode (advising this is to be expected for the age), but no immediate need to worry, I'm sure the main dealer would have been reluctant to release the car without doing all these jobs. Janine was very professional on the phone and when I called on the day of service to check progress, I was speaking to the technician working on the car for a few mins, who talked me through the areas of concern. I wouldn't hesitate to recommend them.
Daron Townson
Daron Townson
I've been using Brookspeed for about 5 years now, initially to maintain (And then sell on my behalf) my 996 Turbo and now to maintain and upgrade my current 996 Carrera 2. Over the past 5 years they have always been there with a friendly greeting (Janine is just fantastic!) and boundless help, advice and experience and I've always found them to go beyond my expectations (Despite always handing me invoices that seem to be slightly less than I had been expecting!)

An example of this service was when I had my suspension fully refreshed and Ohlins coilovers fitted. On first booking the car in Janine suggested that if I could wait a few weeks they could have their race team suspension expert Simon (Yes, Brookspeed run a number of racing cars... Boxsters and a Carrera Cup I believe!) advise and set up my suspension. It is not often one has the opportunity to make use of this level of experience so I gladly agreed. After some discussion with Simon about how I intended to use the car a plan was formed and a date booked.

On the chosen day I dropped the car off with a newly developed fluid leak ("Don't worry, we can sort that out while its here") and there then followed daily updates from Janine and Neil (The technician working on my car) keeping me updated, sending me pictures, suggesting that the bump stops could do with replacing etc. As you can imagine it's fantastic to be kept up to date like this and to know that the guys working on your car care and know what they are looking at!

On collecting the car I was shown the new alignment diagram for the new (GT3 ride height) suspension and all I could say is "Wow!" Most of my cars have had modified suspension and full alignments done but I have never before see readouts as precise and symetrical as those shown for my car now and I'm sure indicative of the attitude of Race Team technicians.

So thank you to Janine, Simon, Neil, Martin and everyone at Brookspeed. The fact that I am on first name terms with pretty much everyone there is a great indication of what a friendly, trustworthy and welcoming place it is.

It won't surprise you to hear (If you've made it this far!) to hear that I unreservedly recommend them and will be using them for all further maintenance and upgrades on my Carrera.
Mike Bailey
Mike Bailey77 days ago
A BIG thank you to Rob Lang (Diamond Geezer) and all the staff at Brookspeed. I can`t thank them enough, I got 5 star plus service from them all. I sold my car using their sale or return service, I got an excellent price for my car. I also used them to get a full service on my Porsche, that also was excellent. I would highly recommend their service`s to anyone. I will definitely use them again. Many thanks Mike Bailey.
Peter ryde
Peter ryde291 days ago
A loyal customer of 5 years now very disappointed and seeking a new provider. After almost three months and two return visits to complete the work, I finally have my car back. COVID has killed their customer service.
Tim okeefe
Tim okeefe352 days ago
Full gear box recon plus flywheel and clutch
VW Golf Mk6 2009-2013 tapping within the area of the gearbox
spoke to at least four local garages all said flywheel.
After a thorough examination from their very experinced technicians it was the gearbox.
From the reception staff member right up to the senior manager the whole experience was outstanding .
Brookspeed were super with getting it back quickly and without a
doubt the lowest price.
Many thanks to you all
Jonathan M
Jonathan M2 years ago
Thanks to Rob and Lisa for providing me my dream car, for what was relatively very well priced. I had an independent inspection from Porsche Inspections and they helped validate what a good standard the car was maintained to, which Lisa did say!

Lisa and Rob were reasonable and fair in responding to all my request, and we had some pleasant chats with some helpful advice shared from their expertise.

If you have a Porsche or are interested in a Porsche, I have the utmost confidence in recommending Brookspeed for all the services they provide (they provide a fair few).

I look forward to coming back for a service and having some work done on this dream car.
Jamie Houjabi
Jamie Houjabi2 years ago
A great thanks to Lisa and the team when I purchased the Mercedes SL. The car was super immaculate and just perfect! 4 weeks on and I am still beaming! Really helpful, friendly and honest probably the best car buying experience I’ve gone through. Thanks again Jamie
Daniel Smith
Daniel Smith2 years ago
I recently traded our Range Rover Evoque for a slightly larger 2012 Porsche Cayenne from BrookSpeed. Rob Lang, who I personally delt with at the time, was exceptional, and really made the whole buying process so easy and stress free. Likewise, everything we agreed prior to the trade in was as agreed, with absolutely no funny business.

That being said, the car did produce a fault a month later (water leak), which could happen to any car of age. This is where I was personally expecting some form of hostility tbh. However, I experienced the complete opposite. Rob pulled out all the stops, and had the car collected, fixed, and re-delivered with no hesitation at all. All I can say is, BrookSpeeds customer service is nothing short of exemplary, and I will not hesitate to buy from them again. I think other dealers out there should take note.

Thanks for everything Rob, and pleasure doing business with BrookSpeed.

Dan
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