Mr Clutch Autocentres
144-146 City Rd, Cardiff CF24 3DR, United Kingdom
4.3
71 reviews
8 comments
FRQJ+WC Cardiff, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–13
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–13
Sunday: Close
I had updates throughout the day which was nice to have, highly reccomended 👍
They towed my van to the garage, where is stayed for over a week. They failed to find the problem, they kept telling me they'd get a specialist in, then failed to do so - after I'd spend days chasing they turned around and said actually they weren't going to call someone in as it would be too expensive for them. They gave the same reason for not trying to change other parts, 'in case it didn't work'. They were very vague and just made lots of excuses every time I called and promised to have it sorted the next day every time, which it never was.
Eventually they agreed to transfer it to a garage who was actually able to fix my van. The whole experience cost me £80, ignoring the wages I lost.
I left a 2 star review about two weeks after this experience, with no written component and received a call from the garage this morning asking about my 'complaint'. This isn't a complaint, it's a review. Complaining was what I was doing when you had my van and were messing me around. This review is an appraisal of the service I received for the purpose of informing other potential customers about my personal experience. From reading other reviews, it would seem that this is a good place to get your clutch replaced, but not if you want any other work done. I made my opinion clear while I was dealing with you, don't call me to harass me about a bad review.