GoWashMyCar.com
Head Office (no car washing, GoWashMyCar, 44 Elvaston Pl, London SW7 5NP, United Kingdom
4.1
171 reviews
8 comments
FRX8+2V London, United Kingdom
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Monday: 7–20
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–20
Sunday: 7–20
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–20
Sunday: 7–20
Will use again and if you want £10 of your next wash, feel free to use my discount code nazimj0.
post wash, the tyres were not dressed and parts of the car were still filthy.
All in all, the person spent 45 minutes on the car to wash, valet and wax the car - this in itself speaks volumes on the quality of the service received.
Oh, and when i made a complaint, their defence was that the car was in an 'appalling state' - there was no mud or soiling on the car, just a regular family car in need of a wash. If the defence to a poorly washed car is because my car is dirty .. well, i'll let you decide whether what kind of company this is.
Will not be using again.
i have added images and video of clean inside and outside and you will be suprised what you have paid for is not worthy...
they offered me for one of their team to come back at the end but we missed each other.
the email after that, sent out to me as per below.
I say again. A customer who is a problem at the start, is.......
Regards
Barry
GoWashMyCar App is available to download today
A really interesting reply and their service mind set..
I think its waest of time to deal with this company.
I was however firstly disappointed that they gave me a first time customer discount code, only to still charge me full price.
The worst things was on completion of my clean, charged me an extra £25 to remove pet hair which was almost non existent (my mums dog excitedly jumped in it for 10 seconds). There must have been about 20 small hairs in total).
When I disputed this, they had the cheek to say ask if they charge me £10 instead? In my opinion unless the pet hair badly affected ability to clean, the question should not even be raised, let alone charging so much.
All in all, car was clean but would not recommend using this company as is very overpriced and slap on extra charges with no warning.
The operator who cleaned the car got back to me and said the wax has done it's job. However, I paid for a service that cleans the car and I was not made aware that this is a possibility with this particular wax. I have had my car full valeted a few months ago and wax was applied however it didn't cause this issue afterwards.
Avoid this company at all costs and they try their best to take no responsibility of any wrong doings.
The first time was perfect, the second time I was left with micro scratches all over the car as the wrong equipment was used, they also failed to carry out some of the extra services I paid for. The car was washed by two separate cleaners on each occasion.
I placed a complaint and dealt with terrible customer service where I was constantly prompting for a response.
Eventually a representative came to investigate the damage and told me they would report back. I have heard nothing since that.
Its very frustrating and sadly there is no recourse against GoWashMyCar but I can warn others that using their services is a lottery. You might end up with a perfectly washed car, you might end up with £500 worth of damage.
Good Luck!