/England/Car wash

American Carwash

Brent Cross Shopping Centre, Prince Charles Dr, Brent Cross, London NW4 3FP, United Kingdom

American Carwash
Car wash
2.7
79 reviews
8 comments
Orientation directions
HQGG+FF London, United Kingdom
+44 20 8203 2726
americancarwash.co.uk
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Monday: 8–19
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 8–19
Friday: 8–19
Saturday: 8–19
Sunday: 10–19
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L R
L R
Sure, the car was clean when I came back, and it was done by the time I returned, unlike some of the other reviews. However, the battery was completely, utterly dead and I had to wait for a breakdown van to come. The car wash guy denied any responsibility but as he had asked me to leave the car without the keys and with the door open, clearly they just left it like that for a couple of hours. Would not recommend.
Tracey D
Tracey D
OK I’ve been a long time user of American Car Wash in Brent X on Level 2 and the service I’ve received has always consistently been good if a little on the high price side - don’t mind paying for a good job so price not the key issue, quality of service is. Brent X also very convenient for me.I usually have either and external only wash n wax or upgrade it to internal clean too when required. Until recently the car was spotlessly cleaned, waxed and vacuumed with no faults. However on the last time I had my usual internal and external I did notice that a few small area missed when I later checked - eg the boot rim was always wiped inside previously and last time it wasn’t. No biggie I let it slide for one time but if repeated I would have brought it up. Today I called into Brent Cross at just before 10am and there were two staff members there - one seemed to have no understanding of English and the other very limited and the usual highly efficient guys nowhere to be seen. No offence to both these people a youngish girl and a older man but is it really wise and good for your business reputation and also fair to these guys to have someone with very limited English understanding “manning the fort” with the manager nowhere to be seen. The only reason I visited Brent X this morning was to get the car washed and I really was not happy with the prospect leaving my car in the hands of someone who I wasnt confident could understand what I was asking for. All she could seem to do is smile and shrug when I asked her anything other than the type of wash on the board - I wasn’t even confident that she knew the difference between the types of service. Now that may be a little unfair to her but that’s the overall impression I got from the experience. On previously experience I’d rate a consistent 5 star but recent experience had led me to downgrade that overall. It’s always a shame to see a good service go bad - I drove away from Brent X today and found another hand car wash place who have just completed a thorough clean, wax and polish of my car both inside and out as well as internal vacuum. They’ve done it in half the time American Carwash did it and for two thirds the price. Won’t be coming back until previous high standards return.
Derryn McMaster
Derryn McMaster
Clean was fine, but their time keeping is pretty bad. Got there early and there were only around 4 cars already there, so very quiet. They said they only needed an hour; came back after 1:40 and they were still going and I had to wait - Obviously hadn’t started cleaning in the order the cars arrived. The clean was good, well-polished even on the basic service, but if they fix their timekeeping it’d be 5 stars
Yassin S
Yassin S
First time trying this car wash paid the double of what I pay in any other car wash, hoping for a much better service.
A lot of parts of interiors were left dusty and unclean. The seats were barely vacuumed.
The rims’s small carvings and shapes were left dirty. Passenger window completely left as it was then I had to redo it afterwards.
To be very honest, I had a car for long enough to say that they are really the worst car wash service I had ever in London. £30 for basic inside-out clean/wash is too much!
Check out Asda Wembley car wash, much better service for less!
Mellamell Dominee
Mellamell Dominee105 days ago
Absolutely atrocious customer service, guy with the hat thought he runs the world and claimed they were not taking no more bookings when I saw him just standing there and wasn’t supposed to close for atleast over an hour. Utterly shameful customer service avoid this carwash if you value service, quality and just about anything!
Neil Scott
Neil Scott1 year ago
I took my F Type here once because they use AutoGlym products, and so hoped this was a signal that they would know how to wash a car safely. I spoke to the manager and asked that they use proper techniques and clean cloths to avoid scratching - which he assured me they would do. The car is now covered in swirl marks, which weren’t there before. They might have all the right equipment and products, but they don’t know how to use them. Avoid.
Phil Wright
Phil Wright2 years ago
Deep interior clean £65

Arrive back after almost 3 hours to a car that still has dusty air filters, fingerprints and dirt marks, uncleaned leather and no cleaning of interior windows.

Rip off!
Nishi Shah
Nishi Shah2 years ago
EXTREMELY DISAPPOINTED!!!! Took my car for a wash. Returned after 2 hrs to find that the car was not cleaned properly. Worst of all, they scratched my windscreen and when I spoke to the lady at head office, she was immediately defensive and refused to accept that it could happen. I would never recommend using this service as they don't care about customers at all! Really rude on the phone and take no accountability. A 1 star rating is actually too generous!
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