Vapor Clean Bristol

Did an appalling job having turned up late with only two of the promised three ‘engineers’ and their ‘latest innovative equipment’ was a couple of Henry’s and mops!

We requested a Deep Clean (having recently had some building work completed).

I’ve included some example photos of their work (the worst ones are before the attempted remedy, but all the 'look how dusty this wet wipe is' (after a couple of minutes running over thing that should have been 'deep cleaned') photos were after their second visit.

We did not want them to attempt to remedy the situation, as the work was so inadequate it gave us no hope that it would be done to our satisfaction. However, they persuaded us that they would send two different engineers who would stay until we were completely satisfied. When they arrived (again late) their first words were ‘We have to be finished by 12pm as I have a funeral to get to’. There was clearly more work than the time they had, but we let them do what they could.

We were then asked to inspect the work and pay the outstanding invoice (having paid a £50 deposit). We could clearly see there were still issues, so told them we would take the matter up with their managers. They pressured us to pay the remaining bill but we refused as we were still not happy.

After they left, we discovered they had damaged our brand new sofas. It also took a whole week for the downstairs toilet floor to dry and the damp caused paint to peel and plaster to crumble.

We offered the managers a further £50 for the extra 5 hours of work, but only if they had the damage repaired on their insurance. We heard nothing back, then received a letter a few weeks later from debt collectors threatening court action if we do not pay.

If we could leave zero stars we would!

Use at your peril.

Dave, from the Bristol branch, cleaned my double oven. An excellent job - the oven looks like new. Dave was pleasant, polite and efficient - many thanks for your efforts.

Did a fantastic end of tenancy clean. Finished early with a wicked result. Oven looks brand new after 3 years of constant use and no deep cleaning.

Absolutely let down and totally appalled.

Booked and paid a deposit 9 months in advance for a full end of tenancy move out clean. Vapor Clean failed to turn up on the day, said they’d lost my booking.

I have new tenants moving in next week and now no clean house - decorators booked to start tomorrow. Totally screwed and entirely let down. Shocking. Expect a full refund AND compensation.

Gareth came to clean my double oven today. Would highly recommend. Ovens look like new.

A great, professional service (Bristol branch). Arrived on time and steam-cleaned the carpets of our 5-beadroom house in Bristol and deep oven clean in record time. Brilliant results. Oven looks like new!

Left a 5% discount voucher for the next time and a 15% discount when introducing a friend. Will definitely use again.

Absolutely outstanding. Preparing for the sale of my house and a contract stipulation was for the carpets to be cleaned. When the exchange date was brought forward Vapor Clean were brilliant. The lad that came round to do it was a pleasure, really professional, chatted some rugby with me and went about his business. The carpets are better than when I moved in! I cant actually believe he managed to get the red wine stains out from over a year ago! Id recommend to anyone whos looking to just freshen up their home or someone whos had a big tipsy spillage! Cheers guys! Will defo use you again!

Andy and Paul came and did a wonderful job. They were both polite and friendly.My carpets look like new. I would definitely use again and will recommend to others.