Classic Flooring

I have used this company for wood flooring and carpeting throughout. Extremely pleased with the results each time. They have been recommended by me on a number of occasions and I will continue to do so. Very professional and extremely reasonable. They arrived on time and everyone I dealt with was pleasant and helpful. 👍

Very welcoming, knowledgeable and interested in our project. Samples offered and taken - previous quality of work was excellent so doubtless we'll be back shortly, once we've sorted out what flooring we want, to place order.

Whole property re-carpeted - 01.12.20

After deciding to use Classic Floors (CF) over our more local Carpet & Flooring company (who coincidentally were cheaper for the same products) and spending £3,500 to re-carpet and lay hard flooring throughout our property, we have been left with a very bitter after taste!!

Once the job was complete, the last element was to fit large coir matting by our front door but unaware to us the measurements were incorrect meaning that the job couldn't be completed. Sadly, we didn't receive any communication from CF as to when the mating would be fitted. On 3x separate occasions over the space of 5x days we made phone calls to obtain an update but only after putting pressure on CF, did we manage to get the matting fitted before Christmas (16.12.20)

After the fitters laid the carpets they didn't highlight to us that....... as the carpet was so thick, our existing threshold metal strips weren't wide enough for the carpet to be tucked away (they are 18mm when they need to be 28mm) As soon as we hoovered each room the carpet came out and we were mortified. As we are not familiar with the Carpet and Flooring industry (like most home owners wouldn't be) we had assumed that some common sense would avail and they offered to install wider threshold strips. Had that been explained at the time I would have requested this and accepted the additional charge.

We got in touch with CF on 10.12.20 by telephone and email requesting for them to send a quote to replace our threshold Strips (as our carpet is now lose and untidy on each doorway) but we only received the quote (which was incorrect and didn't match the quantity of strips we needed) the day before (14.12.20) by email and asking to get in touch to approve the work ASAP. Surely if CF were relying on us to pick up that email at such short notice they should have simply picked up the phone which would have been so much more quicker and convenient for all parties.

Given that we have spent £3,500 with CF and having put up with such inconvenience for the delayed matting fitting and carpets now lose on each doorway (taking 3x days holiday from work) they asked us to pay £150 for materials and a £50 labour charge to replace the threshold strips?? We were quite simply baffled by this!!

Had CF acknowledged and responded to my email (dated 15.12.20) outlining my frustration rather than ignoring it, we would have expected them to offer some form of goodwill gesture to compensate for their error in failing to highlighting our carpet fitting issues. Even if we had received a phone call with an apology and some additional discount, we would have most likely taken them upon this however, as they have been so stubborn and not taken responsibility for their errors, it has forced me to write this 1x Star review.

We feel short changed but above all, dissapointed with this family run business who choose money over service and their reputation. Bitterly dissapointed is an understatement.

24.12.20 - Further to the statement above, our carpets now come loose on all doorways after hoovering with a cordless hoover!! Rather than offering solutions, they argue that there are no issues. They were great up until we paid them upfront in full!!

Say no more.........

From initial contact to completion of our new carpet staff very welcoming informative and helpful. Easy to arrange measuring service. Date convientant to both parties very good range of carpet makes colour style etc. Good deals for all budgets. Prompt professional fitters who take pride in their work not a rush to get of early. Respectful of property and health and safety measures in place. Delighted with our carpets and would highly recommend Classic Flooring in Lancing. Great job Thank you regards Mandy and Lee Franklin

Awful service and begrudge the 1 star. They came out end of october to price up and said I'd have the quote in 3 days. Chased after 2 weeks by phone. Asked for my email and said they would resend. Nothing. After lockdown ended went into the shop as still no quote 6 weeks on. Didnt come out of the back room but told assistant to tell me it's a complex quote. So a) they lied about resending the email as their wasn't a quote to send and b) no real apology or when we would get it. We're talking 13 stairs with a bend at the end - hardly a brain teaser. Unsurprisingly, still no quote as I write this and obviously wouldn't use them anyway. If they didnt want to do it just say instead of wasting my time! Fuming truth be told.

Excellent communication, pricing and overall service. Thoroughly recommended!

Used Classic Flooring for a second time and am just as happy as the first time. From first visit to final fitting the company lives up to its name. I will certainly use them again, and have NO hesitation in recommending them.

They recently completed a fourth job for us just before Christmas - much appreciated. As always a high quality job from quote to finish.