Town Furlong Boarding Cattery

We hadn't used a cattery for many years but were put completely at ease by Town Furlong Cattery's professional, warm and friendly demeanour. It was really easy to arrange our cats' stay and the pick up and drop off service helped enormously. I would definitely recommend!

All the staff are very helpful and I know that my cat will be well taken care of when I am away. In the 2 years I have been using the cattery I have never had any problems. For me they are the best and deserve 5 stars

Staff were friendly and helpful, I asked for a couple of text updates through the week while I was away, because our cat hasn't stayed away from us before, and they did send an email to let us know she was ok, albeit the day before we collected her. I left our cat with a t shirt (that smelled of us) and a towel and both of these were soaked with urine and had simply been left in with her when I collected her. Her bed also had some urine on it and a couple of poo stains. Our cat will not be staying here again.

I've used Town Furlong a number of times and have never had any problems - I would recommend them.

That said, they are not my preferred choice of cattery and I only tend to use them when my usual one is booked up. The only reason for this is the opening hours are woefully inadequate. As they're only open for an hour in the morning and an hour in the afternoon, it means we have to tailor our travel plans around the cattery which is less than ideal when you have to try and get two young children ready to leave and also ensure your cats are rounded up and in their carriers in order to leave in time to arrive at the cattery within an hour window. I would drop the cats off a day earlier to avoid the chaos but the limited opening hours mean I usually can't do this without taking time off work.

Being closed on a Sunday is also a pain as we either have to return home a day earlier or I have to take time off from work to collect on a Monday (again, opening longer would fix this).

It'd also be nice if they took card payments.

All in all - a good cattery but they would probably get a lot more bookings if they made it easier for their customers.

I would not use this cattery again based on overall first impressions. I was not allowed to view in person before booking and was only offered a virtual tour. On the day of arrival I was met by 3 young girls who didn't seem professional or prepared. I was not asked if I had deflead my cat and I was not allowed to settle my cat in his chalet with COVID given as the excuse. As restrictions have lifted elsewhere in the country, it seems a rather lame excuse, particularly given that the mesh partitions allow plenty of fresh air in. I would have been prepared to wear a mask or gloves if asked but this doesn't appear to be an option.

The chalet was not prepared for his arrival with no water, food or a blanket / bed laid down for him. I saw another cat with empty bowls, pointed this out and was told that he had just been dropped off. I was encouraged to leave fairly quickly before seeing if my cat received these things which left me worrying they may forget for awhile.

They need to understand cats come from a variety of backgrounds, not all happy. Our cat was adopted by us 1 year ago at 11 months old rom OAS having been returned there twice by previous owners. I was very nervous returning him to a similar environment where he may feel abandoned and it was very important to me to have time to settle him in.

This cattery seriously needs to move with the times. Most other catteries now open on Sundays for drop offs and collections but not here where you are forced to pay the extra day and our cat had to spend another day there despite us being home again. I collected him at 9am on Monday but was charged the extra day and when I questioned this, I was told to refer to the website which I did not find to be overly clear. I have since found another cattery near Didcot which is £3 a day cheaper, allows you to collect on Sundays and if you collect early enough, you are not charged for that day.

Our cat also returned home ravenous and while this was possibly because he was too upset to eat, I was left wondering if he had received any breakfast.

I have used many catteries in my time (Portway in Ardley are excellent but sadly a bit far) and this one I found lacking in quite a few vital areas.

First time our cats stayed away from home and came back healthy and happy, no issues at all 😊 nice to go away and not have to worry at all

My 3 cats stayed here whilst I was in between houses. They were totally flexible with the duration which was very helpful as I wasn't sure how long they needed to be cared for. Additionally, one of my cats became seriously ill just prior to the start of their stay and needed isolation and regular medication. This was all catered for and they even took him to my vet for a check up. They are very good with communication and happy to use email. I've used Town Furlong since and thoroughly recommend them.

Fiona took a genuine interest in my cat Jasmine and was very accommodating in finding a last minute space for her. The cattery has sneeze barriers which is the best standard.