CeX

It is what it is. You take stuff in your no longer use, they buy it and sell it for a profit. If you take credit over cash you get more for what you exchange. The majority of what's on sale is pre-owned but still very usable. It's a good way to keep electronics out of landfill and in use.

Certain staff used to be quite rude and have an attitude, since coming back recently these staff appear to have left, this time I found the experience pleasant, sadly trade in prices are awful but this isnt set by the Mansfield store so cant mark them down on this, wait times can be a bit long apart from that, not bad at all

Refused item despite acknowledging that a software reset via the menu would remove mods from the console. Made me wait for 45 minutes.

Previously bought CTR on PS4, disc was faulty.

Many years ago suffered endless issues with second hand phones.

Personally, I will now steer clear of CeX after a streak of poor customer service and even worse product quality.

Great place for a bargain, and you get warranty with all electrical equipment

Nice, friendly staff. Lots of items at reasonable prices 😀

A lot of thinks you can find here from cables, games etc. to TV and others. In general is a good place to find think and sell your goods, the only problem is they offering very low money for your items you like to sell and they charging more than average market prices. Good side is as they quick and reliable. Also they have warranty on second hand thinks.

~ Great to visit if you liked to be laughed in front of by a staff member and patronised, more so when you have a disability.

One of the worst experience I have had in a retail store.

I went in, as I had an issue with a device that I brought from my local CEX store in Mansfield. The product was faulty.

I was served by a young lady, who told me it would be booked for an warranty inspection, bare in mind, I work in electronics as a living, obviously issue with the coils connecting to the device to charge devices.

I went back after waiting, I was stood in the line, however not one person acknowledged who wasn’t serving to say someone will be with you. Someone on there phone behind the desk, very unprofessional.

Finally, I was served again, and was told they couldn’t find a fault, so couldn’t do anything. I told to leave it to wait for longer, however, the response was far from acceptable customer service standard, the acting manager female, rather being patronising and saying we can’t charge it over night etc.

From the tone and response, I simply asked for a receipt copy since I lost mine and wanted it for records, she then laughed at me, and said other CEX stores would have to do the same thing.

The fact she laughed in my face and I asked was there any need to laugh in a customers face when asking for a copy of a receipt, she then apologised and wasn’t “intended”. Not acceptable from a paid staff members to act in this manner towards someone, especially someone who has Asperger’s which clearly the company doesn’t recognise hidden disabilities.

Clear there’s a fundamental error in Customer Service training.

Since I have Asperger’s Syndrome, it left me feeling rather angry, how unprofessional and patronising the team was at Mansfield CEX.

Therefore with a product that was sold faulty, without exchange and loss of money. Also you can’t actually see them testing to full degree as they are hid behind the store.

Not the only customer who had issues it seems based on ratings and things clearly haven’t improved. Since myself work in retail, we have professionalism and standards, and wouldn’t laugh in a customer’s face for wanting a copy of a receipt they lost and for changing their mind because of their patronising replies.

October 30th.

Will be passing my experience on. ~

Don't go they rip you off & sell the items for more, I'd avoid this place