GreenAcres Epping Forest
Kiln Rd, North Weald Bassett, Epping CM16 6AD, United Kingdom
4.8
25 reviews
8 comments
P553+R6 Epping, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 11–15
Sunday: 11–15
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 11–15
Sunday: 11–15
My father-in-law had decided he would like to have his funeral service at GreenAcres and have his ashes interned there and the family then carried out his wishes.
At that point for me it seemed to turn into a money making machine rather than looking after a grieving family.
The last straw was the internment itself after having my own parents interned at Enfield Crematorium earlier in the year on a Saturday morning and with no extra charge and having a poem and the Lord’s Prayer read by a staff member, a groundskeeper was on hand to sort the plot out too.
I was surprised when we were asked to pay a further £150.00 so we could have the internment over the weekend making it easier for family members to attend.
So all was arranged for a Sunday and in good faith I called in at the office to pay the extra charge only to be charged £300.00 because it was a Sunday even though all along we were informed the charge was £150.00.
We were then taken to the plot for my farther in-laws internment which had been organised and set out for our arrival, the lady then took the ashes and placed them in the hole and then asked us to return to the Gathering room while they make good the plot.
No poem or prayer and five minuets at the plot, I understand they have costs to cover and yes may pay their staff extra for weekend work but £150.00 - £300.00 if nothing else they could include this in the funeral costs from the start.
After complaining about the extra £150.00 for a Sunday they did reimburse £150.00.
Just spoilt the whole experience of finally laying my father in-law to rest.It made a painful experience even more distressing for my mother-in-law.