The Hot Wok Chinese Takeaway

I need to say that my previous comments were based on a first time order. Having used them again..... I'll be back. If any thing I would chop the onions finer and would not Include carrots. Let's go chinese traditional

Can I just say the food quality was excellent. For that alone I would go back... however, my order, made over the phone, was repeated to me with a price. Picked up the meal and opened it at home and found it was short !

All is forgiven... they emailed me with original order that omitted part of said order. A genuine mistake. Will definitely be using them again.

It’s a shame I can’t rate no stars.
I placed my order at 3 for delivery at 6.
I waited for confirmation when they opened at 5.
I got a confirmation email when then “left” at 5:45.
I call them at 6:20 when it’s not here yet.
They tell me they couldn’t find me despite the very clear instructions I gave them and that they rang me to say they were cancelling my order. (I have NO missed calls) My house isn’t hard to find. It’s literally in the centre of a village off a main road. It seems to me that they just couldn’t be bothered.
They also spoke to me like absolute trash on the phone.

Now I’m getting ragey because I’ve not eaten all day.
I’ve ordered from someone else now ( a bigger order) But it’s gonna be another hour.
Worst of all, the cat bought a live bird in the house and I yelled at her because I’m hangry.

disgusting behaviour by the restaurant. They delivered the order early despite the delivery time being requested as later.
They came back to collect the food to redeliver it later. I knew they would just take the food back to the restaurant and put it on a warming plate. So I marked the food containers. I took pictures as evidence.
When they delivered the food at the correct time I checked the containers and it was the same ones.
The food was not fresh. It was just reheated or kept on a warming plate.
My argument is that they delivered it early and that is their fault. They should have cooked fresh food, not served me re-heated produce. My food contained prawns, which if reheated can be lethal. Especially seeing as my wife is pregnant. This restaurant has not only endangered my wife but also my unborn son.
Refuse to refund me for this and just eat have done nothing about it. Will be going to trading standards about this

Another nice meal. We like the little extras like onions and peas.

Been using hotwok regularly for over five years the foods amazing and never had a problem...until now...our £30.00 order took 90 minutes to be delivered,when arrived all the food was cold so had to reheat in microwave,the chow mein was extremely greasy..unsure if they have new owners but will now be looking elsewhere for a decent chinese

Used to be a regular it went down hill and staff was rude never again

The only thing I can say that was good was it arrived on time. Other than that it was very bland, the duck was extremely fatty and the noodles tasted like they had been reheated in a microwave. Very disappointed.

Normally would have given them a really good review but today we have been let down badly. We have been regularly ordering from here for a while, particularly because they've been happy to substitute wheat noodles for rice ones as my son can't eat wheat. Today, I placed the order through Just Eat, paid for it and got the usual thumbs up from the take away accepting the order. 2 minutes
later they cancelled the order with no explanation. When we rang them they said they wouldn't make the substitutions, even though they've done it every time before this. So, they've just lost a regular £60 order and I won't be recommending them again.