Shanghai Garden

Just had a shocking experience. Our food turned up very late, cold, inedible and dry. The chicken wasn’t worth touching because we didn’t want to get ill, it was really dodgy. We ordered curry sauce and they gave us something different instead - you can’t just replace things in the order that we’ve paid for, it’s a waste of our money. Terrible service. Complained and asked for a refund and was offered ONE free item next time. They think we’re going to go there again, really? We’re not. We usually order from there once a week but after 2 bad experiences, never again. That’s £22 we’ll never see again and an evening without dinner. Avoid!!!!!

Minimum order of almost £30, £4 delivery fee (during covid no less) and most of the food ended up being fed to the dogs as it was bland and tasteless (curry sauce, chips and rice). Will not order again as it was a waste of £40. We waited for an hour for the delivery and had not eaten all day so we ate as much as we could instead of calling the restaurant (and potentially waiting again or getting the same quality food).

NEVER order a take away from here! We have been customers for so long and last night 17.04.20 we waited 3 and a half hours for our take away to arrive. Ordered at 19.10pm and it got to us for 22.30om. We did not accept the food. No phone call to update us. Unacceptable! I tried contacting the restaurant 44 times continuously engaged! SERVICE is diabolical!

Have ordered from here a few times now and they have been consistently great-every time we have had delicious piping hot food and it has always arrived bang on time or early with really friendly delivery driver.
Highly recommended!

Always awesome. They are definitely the best east of the Itchen. Highly recommended. Thank you for our lovely food xxx

Our regular Chinese takeaway. We always order and pay online. Cash only I’d go to shop. Great service and good food!

Food is hit and miss had before covid and it was great.
Ordered yesterday and it was awfull really raw onion.
Noodles were bland no taste
And smoked chicken was overdone dident eat it.
Took 1.5 hours to get To me.
Was not hot by that time.

Food is fine but the service is absolutely dreadful. On more than one occasion we have waited above and beyond for our food to arrive and when it does, its lukewarm at best. Communication from their front of house team is very obviously pulled out of thin air with no guidance whatsoever. I genuinely don't know why we use this place.