Xiong Mao

Terrible service - would not recommend at all. Ordered food, which never turned up despite the restaurant charging my card. Contacted the restaurant and was told the food was delivered. Tried to prove with facts which were false and lies. Told I would have to come into the restaurant the next day to sort it out.

Avoid this place. There are other places which will actually deliver the food. Save your money.

UPDATE: After contacting deliveroo, have been told xiong Mao is responsible for its own deliverys not deliveroo riders. Does not appear deliveroo is going to do anything about it, and the frequency of similar complaints about the restaurant suggests xiong Mao isn't going to do anything about it either.

Recommendation is reiterated: go somehwere else

I ordered chicken chow main and a soft shell crab. No wonder the crab was so cheap I wasn’t even crab. It smelt very strange but I still tried it anyway. Worst thing I could do. I woke up this morning feeling very nauseous, I got up and threw up. I feel violated that they would serve food like this. I will never be ordering here again. It actually poisoned me

I've been ordering fm here for 2+ years, never had a problem.
Ene you shouldn't be visiting foreign countries as ALL of yr reviews are 1 star.
Another Taj Manandar, tried changing his order after delivery was at his door, also giving 1 star.
What up with this, seriously if u can't order for yrself then don't downgrade an establishment.
The chef there knows where spareribs come from & its not fm clueless idiots writing reviews.
And I'm not affiliated to Xiong mao.

I ordered late night on a sunday/ early morning of a monday. 00:40 to be EXACT! come 1.30am i did not receive ANY updates! I called to see where the food was and NOTHING! All the man could say was i will call the driver to see where he is. Didn't get a call back so i called again about 30min later.... The man then said to me its taking up to 90mins to get food prepped and out! Ok... Come 2.30am!!! I called and no answer so I just went to bed. Next day i called to complain and address i paid for a service i did not receive! And what do they do? Take almost 3 days to say it was delivered at 2.10am..... It was noted in their system! So i asked for proof of that note in their system but APPARENTLY... Due to confidentiality or what not it can't be done... I don't know what confidentiality because the person it was meant to be delivered to is me! OBVIOUSLY they KNOW they didn't deliver the food! Otherwise they would have proved to me that it was delivered! I DID NOT RECEIVE THAT DELIVERY! And the fact they are trying to call me a liar says that much! To me its not even about the money but the level of customer service. No sorry no care in the world. Complete nonsense thieving business.

This is not even the first issue I've had but this now cuts the line!!!

NEVER ORDER FROM THEM WITHOUT A 3RD PARTY TO PROTECT YOU! NEVER ORDER FROM THEIR WEBSITE EVERRRR.

I would give 0 stars! MINUS ZERO!!

I ordered from there website late evening, food never arrived, they dont answer phone, and i never got my money back.
Everytime i call they say we will speak to the manager and you will get a call back but never happens.
From previous reviews i can see more people had same issues,
Stealing wont take you anywhere.
Avoid this place people.

I made the mistake of ignoring the bad reviews, thinking “how bad can they be?” Cue two hours of them saying that either the food had been delivered or that it was on its way, when neither was true. It never came and they were horrible on the phone when I tried to complain. For your own sake, avoid at all costs

Had been ordering loyally from here for over 10 years, but in the past few years the quality has drastically reduced; orders are always wrong or late and food is now watery and nothing like it used to be. I think maybe it had new owners who didn't maintain the previous quality and complaints seem to make no difference so I stopped going after giving them several chances to improve. Very disappointing

I saw the reviews and thought how bad can this be? It is shockingly bad. I ordered spareribs and what came was lamb or goat. It looked grey and nasty. Tasted worse. Ordered fried rice that was so tasteless. Like not even a pinch of salt or pepper. I threw most of the food away as I didn’t want to be sick in a foreign country. Again, i’m shocked at how bad the food is from here.