Oriental Kitchen

I normally by food from this restaurant but today I must say the service and the young man taking the order was deplorable. I place an order online wasn’t able to pay by card because the machine was broke I cancelled but the food still arrived. The driver was told to bring the food back and he offered for me to do a bank transfer which I did, call spoke to the young man I asked if it was ok he said yes so asking as he got his money. Customer service is import in any business and how you treat your customer is important. Very disappointed

Food is delicious I've had different dishes and they were great

Customer service is 0/10 Food is 2/10!
Very rude and unhelpful. My order was incorrect, I called to let them know I was sent the wrong item and they were extremely rude and unhelpful. Hung up without sorting out my order. Then finally after 30 mins of going back & forth I was told they will send the correct order with the driver. 1.5hr later nothing came and the restaurant has said the driver has gone home.
Absolutely disgusting service and would not recommend.

The food is really tasty and good price

Customer service is 0. The young overweight man who normally takes orders is extremely rude towards customers. The item I order doesn’t come with enough gravy for me, each time I place an order and ask for extra gravy (that I’m willing to pay for) I’m met with resistance. I even asked for it to be placed in a separate container only for them to ignore my request and still give me the same dish. The staff including the cook argued with me about how I want my food that I’m paying for no matter how many times I explained it to them. Would not recommend, there are plenty of other restaurants in the area with better food and service.

Very very disappointed in their level of service. I wouldn’t spend my hard earned money here. I called back to add extra items to my order and the attitude on the phone was shocking. I have never experienced such service. Disappointing is an understatement

Best chinese ever! I wish they still delivered to Ockendon because the food is just amazing. So seasoned with generous portions.

I love this place! It’s my go to Chinese takeaway, the man serving is always pleasant and they have fortune cookies 👌🏻, the food is amazing couldn’t fault it if I tried !