Lombard Chinese Takeaway

Used to love this place. Preferred through Uber tonight and they didn't even prepare my order - despite the app saying it was being prepared. I requested an update after the delivery window had passed but nothing happened. 10 minutes later I called and then said they need my phone number to process the order, despite having everything they needed to deliver. I am unwell and was in real need of the meal and have been massively let down by their "policy". they do not need my number, that's my private information, and they should not be on Uber Eats if they are doing to do this to every customer.

Ordered £50 worth of food on Saturday night, chicken balls been one of the dishes. Bit into one to see that the chicken was pink inside so cut all the chicken balls in half and every single one of them was pink(under cooked) i am 34 weeks pregnant so this could be extremely dangerous for me.
Rang Lombard's up to be asked if could bring the chicken down, which I did..
she took one look at it and said 'oh yes it is pink' no apology what so ever. I explained that I'm pregnant and it's really unsafe for me, still no apology. We got offered a refund for the chicken balls and that's it. We explained that we haven't eaten any of the other dishes as the raw chicken put us off, she refused us a refund because we didn't bring the rest of the takeaway back.. it was in the bin at this point. To be honest it's not about the refund, I wanted her to understand how bad it was but she clearly couldn't see the issue. In the end she refunded us for half the takeaway, although it wasn't the point.
It's terrible that she didn't even bat an eyelid to the fact she sold us undercooked meat .

Will never eat from here again, check your chicken before eating it !!!
Photo added on trip advisor reviews

I’ve used Lombard a few times and usually the food is good, however, I ordered last night 10th September and won’t order again. I ordered Singapore chow mien, that was fine, hot chilli beef was more hot chilli bamboo shoots, 95% veg and liquid with a tiny amount of beef (£6.80) I ordered a sprig roll, now this is the main part I love, instead of this I received what looked like 4 samosas, very odd, to say I was fuming would be an understatement. My partner had egg fried rice, this resembled a block of rice I almost had to cut up, she also had kung po duckling, again, 95% veg and liquid with a tiny amount of meat (£7.10) to charge these amounts for dishes described as “meat with vegetables” is a joke. The whole experience left me beyond dissatisfied and disappointed. Over all the meal cost £35 (£4 delivery plus 50p service charge) £4 for just over 2 miles! If you prefer substandard food then order from here, I will not be using them again.

Extremely over priced very late delivery food was freezing cold and very over spiced on everything asked for extra money when the man finally got here under cooked chicken

Wicked good, excellent customer service and very friendly. Spring rolls are bangin’!

Absolute waste of time ordering, was told 1hr which I was fine to wait. 1.40hr later I call to ask where it is? "driver has left and will be with you shortly ". (I am 7 minutes away).
20 minutes later and still nothing.
I've Called up and cancelled as its beyond a joke.
I will say who ever I spoke to was pleasant and apologetic but please don't lie to me that the order has left.

The Lombard Chinese takeaway has become Lichfield's leading Chinese takeaway.
The Staff are so bubbly on the phone during ordering, also on collection. The food itself is intense in flavour throughout the individual dishes. The curry is so rich in flavour.
Tonight's dish for me was Singapore Fried rice, and Hot and Spicy chips and curry sauce, as shown in my image. I don't have to say to much more, as the picture of the dish speaks for itself.
I would highly recommend the Lombard, if you come across my review, definitely worth every penny enjoy!

Placed an order through uber eats for a special occasion last month. After an hour they cancelled it, so had to place an order with another chinese and wait another hour for delivery. Thought I'd give them them another try today, cancelled my order after 30mins. Absolutely ridiculous.