New Garden

I have always loved the food here, the menu is varied and has lots of dishes you don't find in other local Chinese takeaways. I've never had a single complaint about the quality of the food... the customer service received on my last order however, left a lot to be desired. In the past I've always ordered via Just-Eat which obviously eliminates some of the human error which can occur during the ordering process. Unfortunately, like many others, they don't seem to be using Just-Eat any more and so I had to phone instead... there was some clear confusion about some of the dishes over the phone and so I had the girl repeat my order to me THREE TIMES to ensure it was correct. Unfortunately the food arrived and was missing my husband's favourite dish. We called immediately and were told that the dish wasn't written on the order (as mentioned, I had her read it out 3 times) and if I wanted them to send it out I'd have to wait almost another hour! Had they offered to send it without charge, since it was THEIR mistake, we would have accepted, albeit begrudgingly, but we essentially told them to 'stick it were the sun don't shine' in the end... We usually spend upwards of £40 a time here but they have completely lost our business now. It's a shame because we love the food but basic customer service is so simple and is completely lacking... very disappointed.

I would not recommend this Chinese place
Ordered before and food was amazing, however, this time, didn't get the special fried rice, crispy shredded beef was totally inedible, king prawn chow mein looked and tasted reheated and the ribs looked like Jeff Dahmer's left-overs. pure mank.
Not impressed

Delivery time wasn’t too bad but when we received our food the rice was cold, Cantonese style chicken was cold, the chicken chow mein was far too salty and the chips were really dry as if they’d been sat there for ages. I’m not really happy about my order, I paid £25 for it not to be right.

Ordwr from here a few times and all was good but tonight i dont know what happend but my order Never showed up ended up cooking my own food had no updates at all tried calling 14 times and the line was "busy" would not order again

Been hour and a half, not answering their phones and no sign of my food, don’t waste your time and money

Ordered take away from food hub received oil basically instead of curry , rung the restaurant guy was rude he told me to ring food hub, who rang the restaurant who refused to refund

Very nice, upmarket restaurant/takeaway opposite the public urinals...
Prices very good and happy staff.
Give them a try, call up and collect for extra discounts.
Remember just eat are adding there commission onto the price you pay to cover delivery, there printers etc so the restaurant earns less money than they should be due to there online platform.
Use the telephone to speak to the restarant, collect in person and act how a human should act by interacting with people rather than becoming a robot like the government want you to become.

Amazing food every time, everything is freshly cooked, really tasty and the staff are lovely. Highly recommended. Thank you so much for lovely food and service xxx