Oriental Chinese Takeaway

Used the oriental and loved the oriental for over 13 years, but the last 3 orders have been terrible, missing items, uncooked, overcooked. Thought it was just a bad night maybe so gave a try again tonight and spent £40 and again its terrible, poppadoms are burnt, noodles overcooked, loads of items missing, its missing 2 boxes of seaweed, (apparently they don't don't more and replaced with crispy rolls) but its advertised and paid for. Crab claws missing to

Lovely food and delivery service is good. Portions are smaller than other places but still nice. Quite expensive but I guess that's how most takeaways are.

Best meal I’ve enjoyed for a long time. Hot and flavourful. Delivery driver was excellent too.

Nice and hot food but takes ages for delivery

Fantastic food great value will definitely return

Absolutely shocking service, ordered via their site. 45 mins for delivery. Called at 45 minutes.
Driver isn’t here yet so will be back in 10 minutes.
So I asked how long has my food been sat waiting. Oh no the driver is here now I’m told.
So I asked again how long has it been sat there?
A lovely shouting response….you want this order or what? Want me to cancel it!
What amazing customer service!!!!! And small businesses need our help in this situation!
I for 1 am glad I was paying cash so didn’t have to argue to get my money back!!

Disappointed, I have been a loyal customer for over 10 years and have always requested items from the menu, requesting certain ingredients are not added due to food allergies, up until tonight, this had always been observed however, tonight an order of over £40 was waisted as all of the ingredients I had requested that were not added was ignored! When trying to contact the restaurant, I didn’t get anywhere and was constantly met with a busy engaged tone!

Called to see where our order was as it was due to be delivered and still said preparing. Was told the order was ready and the driver would be back there in 10 minutes to collect it and deliver it. When I asked how long it had been sat there I was shouted at ‘look it’s ready, it’s here, do you want it or you want cancel?’ Can’t believe how I was spoken to. I have ordered from here for years but I will never go here again now out of principle. Absolutely disgusting