Westminster City Council

Council Tax department purely and utterly incompetent: overcharging, not answering, ignoring complaints, taking months to 'solve' the issue, never apologising... The minimum as a civil servant is to be at least courteous if you can't be efficient and actually solve your own mistakes in an efficient manner.

Before we got married, we had to come here. It was quite interesting experience... Staff was very nice and helpful! Building was build in 1965, 19-storey Westminster City Hall is home to Westminster City Council (over 5000 employees).

First off you’d be forgiven for confusing this new City Hall frontage with two other buildings with similar glass revolve entry doors and grey n White corporate ambience. This is therefore the third of its kind on Victoria Street heading west to east from Victoria Rail/ tube station. Once inside it’s all turn stiles and secure conscious reception staff who need to thaw out ! I ‘melted’ down for them when they simply ignored the obvious solution of using a telephone to check the departments we were visiting, and our appointments when one of their terminals was down. You do not create a bottleneck at 9 am in a so called ‘accessible’ public building. The joke was we then waltzed through the barriers without a bag check. Really !!
The signage for where to go was appalling. As an Autistic person lead to rely on appealing to staff already climbing into the lifts about which lift covered the 19 th floor and how did we operate them without a key card. It’s rather ironic that was there to attend an equality and diversity event. I had plenty of material for it. I’m sure that a lot of my comments will be taken on board and significant changes for user friendly entry and navigation of this building will be implemented soon. The lifts are smooth if rather small, the floor materials seamlessly switch between cement flagging to smooth carpet tiling to laminate in the cafe area and the glass partitions are largely matte or etched finishes. I would argue again with signage when it’s applied to such chic toilet facilities. One is never enough if the doors to the cubicles are right on the corridor and they look like full length cleaning cupboards. I can’t say the view through the full length cathedral style windows on the 19 th floor didn’t make me feel queasy so if height adverse avoid standing too close. Distract yourself ! The views over Westminster Cathedral and other sites in the distance are impressive though and imagine the lights at night are pretty stunning.

Had a really bad experience and no solution when reporting a noise case, although the officers they sent witnessing it themselves. They acted cowardly. Complaint handling management by local governments in Indonesia is far better than what a so-called prominent local authorities in a so-called greatest city of the world did.

Great display of Carnival costumes which is part of the Windrush Exhibition - compliments of CAMF - Carnival Arts and Masquerade Foundation

When Westminster Labours suspend the disabled parking place in the busy Wilton road for 7 days ...but they do nothing in the first 5 days .Explanation :someone paid for this.......I am not sure , it will be good for us to have a disaster nationwide.Dirt ,crime and corruption everywhere in this council .

Absolutely inoperative and extremely rude. I've been reporting a noise issue which happens every one hour during the whole day and night for the last three months. This has affected my health and my work, and they don't have the decency to show some empathy. Quite the opposite. I've been mistreated, ignored and got yelled by one of them called Norman. Since the problem comes from a vulnerable tenant I've been redirected to the scheme manager who stopped replying to me. This lack of respect and response, the feeling of abandonment really want you not to live anymore. They basically have your life in their hands. I hope there's a consequence for the people who work in this council and leave room for people who do want to work and help people. I'm strongly disappointed and tired.

This council is utter shambles. They epitomise the worst aspects of public employees and they are a disgrace to the nation. There’s a faulty boiler in my building causing noise disruption and hazards to all the tenants in my building and they don’t care and are unable to solve the problem. Due to this situation my wife has experienced palpitations and their only reaction was yelling to me over the phone and not replying any more. They should be fired