Matalan

Not friendly return policy, sale item is not refunded and coupons are given. I had written the expiry date on the back of the coupon (in clear space) as a reminder and the manager argues with me as I have defaced the coupon without understanding someone needs a way to remember they got this inside their wallet. Not a great experience today. Be mindful of return policies here.

Being a regular customer, its disappointing to see that there is only 1 person at the till most of the time. Once i went there and as i went to pay noticed a big line and only one person at the till. Also, i tried calling the number of the store in Feltham and no one seems to be answering the call. The reason was that i wanted to see if there is a blazer available as i wanted it for someone from my company as we had an event . I think i might not go to this store anymore and would let my family members know too as they like shopping here

Great quality for the price you pay. Men's suit collection is awesome! Helpful staff. Keep it up.

I have always been happy with the service in Matalan and today was the worst experience ever there!! I bought a bag upstairs and I already paid for it. When i went downstairs I bought few more things for my kids and I went to pay(downstairs). The lady who was serving there took the bag from my daughters hand in a very rude way. I Said why u doing this? she said its my job. Her job is not to humiliate me in front of all these people who was in the queue after me!! She could just kindly ask me: can you show me the receipt for this bag please? After this she asked me for the receipt which I did give her. Honestly I can't understand how can people employ these kind of people . I have been going to Matalan a lot because it is near my home and I love that shop but after this I'm definitely not going there anymore. To pay ur own money and to get humiliated like that in front of all these people! No way!

Very well located and presented store. All products are placed in a neat and organised fashion and all prices are clearly stated too. Staff are very helpful and sociable and the shoes and trousers I got were a very good value for money too would highly recommend to anyone who likes high quality products for a good price :)

Waiting to return clothes and one of the workers smell like cannabis if I was in a persition i would not have anyone smelling like they have had any substance.

Affordable place to buy mainstream fashion clothing!!

I love shopping with them online before I order in store, but sometimes I go in store shop with them Hermes delivery service vert quick and efficient very friendly team. Before you know it you already got the items.