H&M

I came across a very rude worker. She was working downstairs and I asked her if I could return at the till. She rolled her eyes but didn’t realise I saw. She had a horrid attitude and said no with no explanation why. Why are there tills downstairs if no one is working down there?! I give this 2 starts, and not 1, as this store always have a handful of Great items but that member of staff put me off! She is short and the day I went was either a Tuesday or Friday. I really wish I spoke to me manager about her but I let it slide. Now I’m thinking of it, it was so unnecessarily rude!

DO NOT WORK HERE! Its because of them that I now do not have any confidence to work anywhere, as someone who was struggling with anxiety and yet the management didn't even care. The training they provide as well as the company morale here is awful, everyone who works here are simply downright rude. They don't care about investing in the employees or providing a safe space. It's not inclusive of those that struggle with certain mental health conditions, in my experience anyway. I hate this place.

Love H&M
Affordable clothing with a choice of styles.

Entered the kids store today. To return an online order for my child. How they can't manage the returns downstairs and send customers up stairs to the adult section. The STAFF upstairs are so rude. A young woman in particular when returning has no customer service skills at all. She didn't know what she was doing. This needs to be changed ASAP. Kids returns should be down stairs.

Although I do find what I need for my children online so I shop their mainly, I do often pop in and purchase too. When returning items I have no idea why they send customers returning kids clothing upstairs to the adult sections - this is totally unnecessary! Upstairs department do what downstairs department can do too. Utterly laziness. The shop floor / the layout of the clothing needs a revamp too.

Good store like most all but offers better value and costs.

I was a little disappointed during my last unfortunately. H&M is usually my go to for 'basics', Henley shirts, white or plain tops and blouses and smart but comfortable versatile trousers. The store was a little untidy during my visit and there didn't really seem to be much on offer for a small to average sized female which is disappointing as I'm sure we represent a good proportion of their clients.
I reverted to shopping online but I sincerely hope that a good 'in store' shopping experience can return soon.

Not bad..the under wear section for women is a bit of chaos.Its so hard to find my size.