H&M

This Ealing branch of H&M is good I like going there to just browse sometimes but mostly come out with at least one purchase. This store is smaller than the other stores but they do keep on getting new stock regularly.

H&M clothes need to update its range. Basic and Classic fashion should always be available. Couldn't find a decent suit or plain white shirt.

Returned item and was told by the customer service person in a snippy tone “take your bag please”. She assumed I was going to ask her to take the handheld bag the items were held in. If I was to so what it’s the H&M shoppers bag from the store? They also spent most of the time whilst serving me talking to her fellow colleagues about how sad she was that they were going home and she was still working. CS name started with RO

H&M Ealing is The worst h&m store in the whole UK because of the service there . if there's zero star I will choose it
Last week There was an Indian cashier who doesn't want to help us
We went for exchange and she feels unhappy to work little bit more . We told her please we wanna exchange she said OK put the items you want to buy , this stu*pid Indian didn't know how to work for exchange she must put the exchange items first
and because I had 2 receipts she choose the one with less items to make me pay more than 180£ which is not fair because in the other receipt I had 150£
So I asked her to try with the receipt that has more money she said I couldn't cancel
She doesn't want to waste her precious time with doing her job to help customers, I don't know how h&m employ this person
And the biggest problem was with the ru*de manager whose name is Gema she said WE DON'T WANT TO EXCHANGE YOUR ITEMS GO TO OTHER H&M STORE
these people destroy my day with my family
With two kids we stayed an hour and a half to collect what we want then impolite women don't know anything about customer service make our day off is very bad
My advice to a big company as H&M not to employ these people because they defame your name

Very bad experience in this bransh
The staff there are unhelpful specifically the manager her name Jaema
And the girls on the cashier as well .
They don't want to work a bit hard to help the clients and no experience at all .
I dont recommend anyone to go there.

Older kids clothes choices are so limited. There is no colour for them only dark colours.

Not good enough
Quality is not good as before
Not too much variation

Ok shop, clothes bit messy on rails when we visited.